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How do I change the owner of my organization?



  • Bart Heijltjes

    I'm unable to remove the previous 'owner' (actually just the person who set up the account).
    Error reads "Member is an admin responsible for subscription payments and therefore cannot be removed from this organization." This is not true (payments are charged to my personal credit card).

    The dropdown for changing role is also greyed out and the "Organization Details" only displays one owner (the one I'm trying to remove) though there are three accounts with owner permission.

  • Derek

    Hi Bart, 

    It was good talking to you on Friday via our chat support. Thank you for your feedback. 

    I would just like to respond here anyway for the benefit of anyone else who runs into the same issue. 

    Even though you are the user who is being billed for the license. The "accounts billable user" Was set in our system to another user on your organization. That is the reason why you couldn't remove him from your organization.

    To have this changed. The account that you would like to be the owner needs to have a valid payment method attached. Once this is done, you can contact us at

    We will have this changed for you. At which point you can remove the other user.


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