Skip to main content
Search our knowledge base

Why is my Asset Store payment failing?

Comments

68 comments

  • Mohammad Saleh

    My payment failed, I finde it stressing, I buy any thing i want from all over the world but here it dose not accept. Please any one from unity admin have check why my payment failed and what can i do to solve it. I thank your help in advance.

    0
  • Jarvis

    Hello Mohammad,

    Thank you for your comment.

    I am sorry to hear that you have been having some issues with your payment failing. I do understand that this must be causing you some issues.

    I can see here that you already have a ticket with our team, so they will be helping you to get this resolved.

    If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

    0
  • Braeden Bol

    I purchased three assets from the asset store during the current sale, but was given an error screen. It had a big "500" at the top of the page, but it said error code 501. I was charged the amount I paid but did not receive the assets. I waited the 72 hours this article said to wait for a refund but wasn't given any money back, it just still says "Pending". It's been four days, and I submitted a ticket right when it happened and still haven't gotten anything in response. Anyone know what to do?

    0
  • Mohammad Saleh

    My problem with payment issue is solved but still I am waiting to be able to use Multiplayer option and the github link for Lobby example dose not contain Lobby menu🙈

    0
  • Braeden Bol

    Never mind, I got my refund, sorry.

    0
  • Derek

    Hello Braeden. 

    Thanks for reaching out to us via this knowledge base article. 

    I appreciate you letting me know the refund issue is solved. 

    If you have any further issues similar to this, you can always reach out to us at support@unity3d.com 

    All the best. 

    Derek

    0
  • Derek

    Hello Mohammad Saleh

    Derek from the Unity Customer Experience team here. I'm sorry to hear you're having trouble using Multiplayer. Just to let you know this area to comment is for questions specific to the article you're posting in. 

    If you have any questions regarding Multiplayer, you can reach out to us at support@unity3d.com explaining the issue in full with accompanying screenshots to show us exactly what we can help with. 

    Please let me know if you have any follow-up questions.

    All the best. 

    0
  • Anthony Jones

    I having a really hard time making a purchase. I get an error every time. I checked my account info, made sure money was in there and still nothing. I have been trying to buy in the store for the past week. I will have the transaction recorded with my bank and cannot download the asset (it does not even show it is in my assets to download). The payment will get reversed in a couple hours. put a ticket in and it said it would take up to a week to answer. You have got to do better than this.  

    0

Please sign in to leave a comment.