- I would like to buy an asset, but I get an error message and cannot complete the purchase.
- I’m getting an error 80.133.194 when attempting to purchase an asset.
- I'm getting the error code 500 when trying to purchase from the Asset Store.
- I’m getting the error 501 when attempting to purchase an asset.
- I see the error code 'ESOCKETTIMEDOUT' when trying to purchase from the Asset Store.
- Money was deducted from my account, but I can’t access the asset.
Sometimes transactions in the Asset Store can fail during the purchasing process. These failures can be for a variety of reasons.
|Important: If you received an error while attempting an order for an asset, it is highly unlikely that Unity has charged you. You may still see the charge to your credit card or Paypal account; however, this is usually just a payment authorization attempt. This means the amount is essentially in limbo and should be released by your financial institution in a period of 72 hours.|
There are many potential reasons for a payment failing in the Asset Store. Here are the most common causes and resolutions:
Personal network blocks:
IP mismatches create conflict with the transactions. Please disable any VPN or Proxy software you may be using. If this is because your internet service provider is altering your IP, we recommend using another network or a Mobile Hotspot as an alternative.
Billing details not matching the payment instrument:
Your billing address needs to match the address from your payment instrument. Please check that the billing details listed on your Unity account and Organization match those of your credit card. This includes your address, postal/zip code, and country. You can update your billing information following the steps in our support article: ‘How do I add both the 'Bill To' and 'Ship To' details to my Unity Organization?’.
Errors 500, 501, or ESOCKETTIMEDOUT - Intermittent network issues:
The error code ESOCKETTIMEDOUT may occur after redirecting you back from your bank's security page. Most of these orders are completed within a few minutes. If you are unable to access the asset within 10 minutes, then the transaction has failed and you need to try the purchase again.
An unsupported payment instrument:
The Asset Store accepts a wide range of payment methods. If your payment instrument is not listed in the store, your transaction will fail. Instead, you will need to use one of the accepted forms of payment:
Apart from this, the system would reject the payment if you use a debit card, virtual credit card, or gift card. Debit cards are only supported, providing they show VISA or MC (Mastercard) on the card itself.
Please make sure you are using a supported payment method.
Your bank or card issuer blocking the transaction:
If none of the above apply, then it is highly likely that your bank or card issuer has flagged your transaction placing what's known as a 'soft block' on your card. This is possible even if you have passed their security confirmation. In order to remove this block, it is necessary that you contact your bank or card issuer directly and ask them to allow the transactions.
Error 80.133.194: This transaction was flagged for additional review:
This error is related to an additional security measure in which accounts and transactions are routinely reviewed as part of Unity’s standard due diligence process.
If this is the case, we need to ask you to allow up to 24 hours for the review process to be completed (applicable for weekdays only). If after 24 hours you continue to experience the same situation, please submit a request with Customer Experience here.
If you continue to have issues purchasing on the Asset Store, please contact us.