Symptoms:
- I would like to buy an asset, but I get an error message and cannot complete the purchase.
- I’m getting an error 80.133.194 when attempting to purchase an asset.
- I'm getting the error code 500 when trying to purchase from the Asset Store.
- I’m getting the error 501 when attempting to purchase an asset.
- I see the error code 'ESOCKETTIMEDOUT' when trying to purchase from the Asset Store.
- Money was deducted from my account, but I can’t access the asset.
Cause:
Sometimes transactions in the Asset Store can fail during the purchasing process. These failures can be for a variety of reasons.
Resolution:
| Important: If you received an error while attempting an order for an asset, it is highly unlikely that Unity has charged you. You may still see the charge to your credit card or Paypal account; however, this is usually just a payment authorization attempt. This means the amount is essentially in limbo and should be released by your financial institution in a period of 72 hours. |
There are many potential reasons for a payment failing in the Asset Store. Here are the most common causes and resolutions:
Personal network blocks:
IP mismatches create conflict with the transactions. Please disable any VPN or Proxy software you may be using. If this is because your internet service provider is altering your IP, we recommend using another network or a Mobile Hotspot as an alternative.
Billing details not matching the payment instrument:
Your billing address needs to match the address from your payment instrument. Please check that the billing details listed on your Unity account and Organization match those of your credit card. This includes your address, postal/zip code, and country. You can update your billing information following the steps in our support article: ‘How do I add both the 'Bill To' and 'Ship To' details to my Unity Organization?’.
Errors 500, 501, or ESOCKETTIMEDOUT - Intermittent network issues:
The error code ESOCKETTIMEDOUT may occur after redirecting you back from your bank's security page. Most of these orders are completed within a few minutes. If you are unable to access the asset within 10 minutes, then the transaction has failed and you need to try the purchase again.
An unsupported payment instrument:
The Asset Store accepts a wide range of payment methods. If your payment instrument is not listed in the store, your transaction will fail. Instead, you will need to use one of the accepted forms of payment:
Apart from this, the system would reject the payment if you use a debit card, virtual credit card, or gift card. Debit cards are only supported, providing they show VISA or MC (Mastercard) on the card itself.
Please make sure you are using a supported payment method.
Your bank or card issuer blocking the transaction:
If none of the above apply, then it is highly likely that your bank or card issuer has flagged your transaction placing what's known as a 'soft block' on your card. This is possible even if you have passed their security confirmation. In order to remove this block, it is necessary that you contact your bank or card issuer directly and ask them to allow the transactions.
Error 80.133.194: This transaction was flagged for additional review:
This error is related to an additional security measure in which accounts and transactions are routinely reviewed as part of Unity’s standard due diligence process.
If this is the case, we need to ask you to allow up to 24 hours for the review process to be completed (applicable for weekdays only). If after 24 hours you continue to experience the same situation, please submit a request with Customer Experience here.
More Information:
If you continue to have issues purchasing on the Asset Store, please contact us.
Why was I charged $1 after I added my credit card as the payment method?
Comments
85 comments
I having a really hard time making a purchase. I get an error every time. I checked my account info, made sure money was in there and still nothing. I have been trying to buy in the store for the past week. I will have the transaction recorded with my bank and cannot download the asset (it does not even show it is in my assets to download). The payment will get reversed in a couple hours. put a ticket in and it said it would take up to a week to answer. You have got to do better than this.
My payment failed, I finde it stressing, I buy any thing i want from all over the world but here it dose not accept. Please any one from unity admin have check why my payment failed and what can i do to solve it. I thank your help in advance.
Transaction failed twice, checked everything and info is good. Super confused and stressing because the sale is ending and the discount are a huge motivator on the purchase as a first time user. While following up on trying to resolve the issue I find out from my bank I have been double charged even though the Unity Store declined the transaction and the resubmit. Super frustrated, confused and now have an uncomfortable amount of money tied up. Kinda regretting deciding to go the Unity route atm with this being part of my first day of experience.
Hi Marcus,
Thanks for the comment.
Sorry to hear that you had an transaction failure issue at asset store.
We will look into your ticket : #806120 soon.
This transaction was flagged for additional review. You will be contacted by a Unity representative in the event we require additional information.[ERR:80.133.194]
Different browsers, cards, paypal, cell network with new IP - all the same. Of course nobody "will be contacted by a Unity representative" and nobody will answer support ticket. Only working solution is to use Unreal Engine instead.
Same problem here.
Can't use both credit card and PayPal to purchase an asset. I hope it'll get resolved before the sale ends.
My ticket is #969331
After waiting half a week for a responce from customer service I received two different answers as to the cause of my issue. The first was that there was a transaction refusal on the side of my bank. As I had contacted my bank immediately after trying to go through the Unity Store side trouble shooting I knew this to be false, the Unity Store had billed me twice and had I not put stops on the payments would have gone through according to my banker.
Customer service then informs me that new/1st time users have a purchase limit cap of $100. This is disclosed/documented no where accessible to a new user. Not even as part of the transaction refusal prompt which tells you check your information and resubmit, each time resulting in a charge to your payment method. That is ridiculous, a user could mess up their bank account seriously when going into this loop and have no idea why.
The in regards to the lost opportunity to participate in the sale savings due to these undisclosed terms and long customer service reply times the official response given "We run sales all the time so just wait for the next one." Lost time, financial funds being locked up in the store improper charges, and the solution is spend more money or wait around and hope the items you need pop up on sale again an indeterminate amount of time later. Honestly one of the worst customer service responses I have seen in my life.
All in all extremely discouraging as a new user. I can not recommend the store front at all after this experience.
for future reference. Just had this issue. I had a VPN on my mac. Even though it was set to UK transaction was refused. Monzo card and Paypal/Barclays. Turned VPN off and it worked.
Transaction flagged. I've sent a request in to Unity support. Hopefully they get back to me before the sale is over.
Tried Firefox (credit card + paypal) and Edge (credit card + paypal). No VPN. Private FireFox browser doesn't work either, neither does a normal window.
Tried several times now with different combinations of things.
Can anyone help with this?
Hi Eric,
Thanks for the comment,
I've checked that you were able to purchase the asset successfully after then. It seems like your payment transaction failed to be charged due to risk rejected error that can be caused by VPN or Proxy setup.
Please reach out to us anytime if you need any further assistance later.
Hi Cameron,
Thanks for the comment.
I apologies for the inconvenience you have experienced due to payment failure issue.
We will look into your ticket : #761569 soon.
its 9m here in USA but when i purchase from unity it says its 2am one day ahead. Im pretty sure thats why alot of purchases dont go through: your card is not going to allow a purchase in a time that does not exist yet..
I had the ESOCKET error, paypal was credited, the full amount.
I did not receive an Invoice, and the order in the assetstore is 'Pending'.
Could you help me?
Hello Braeden.
Thanks for reaching out to us via this knowledge base article.
I appreciate you letting me know the refund issue is solved.
If you have any further issues similar to this, you can always reach out to us at support@unity3d.com
All the best.
Derek
I've been trying all day to purchase a subscription to Unity Pro. I open a support ticket and I get a reply that you have a high volume and there is over a two month wait on contacting me. I either get a 400 error or a message stating to check the card information or contact my bank. I've tried multiple cards and have the same issues. The Visa cards are correct and active.
You do not have a method where I can purchase the subscription through sales via telephone. After reading some of the comments for the last 6 years, it's ridiculous the problems customers are having with card payments. I'm concerned now how secure my payment method and whether or not I've been spending $2,040 each try.
My ticket is #1672956. We've hired a developer and he is waiting on the license to begin his job. Am I going to have wait two months for him to get started?
I'm also having this issue. I've already opened a ticket, #1440834, but have not had a reply, yet.
Same problem, cannot purchase from asset store via Paypal. I've sent an email to support with the code.
80.133.194
This transaction was flagged for additional review. You will be contacted by a Unity representative in approximately one business day.[ERR:80.133.194]
Hello there,
Thank you for your comment. I am sorry to hear that you have been having some problems completing a payment. I do understand that this must be frustrating for you.
I can see that your ticket is already being worked on by my colleague, so you can expect to hear back from them shortly.
If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
My problem with payment issue is solved but still I am waiting to be able to use Multiplayer option and the github link for Lobby example dose not contain Lobby menu🙈
@Carie Brown,
it is a bit misleading, I got contacted pretty quick after my post in this thread.
Got a decent enough answer and help to resolve the issue. I've bought several other assets after that in the last few days. Just make sure not to buy anything expensive for you first order. There is a Anti fraud mechanic that can hold your purchase. Making a small one first helps.
Atleast that was told to me
Hello Richard,
Thank you for your comment. I am sorry to hear that you have had an issue purchasing from our Asset Store. I do understand how these things can cause some inconvenience for you.
I can see that you have submitted a ticket with our team, so we will pick that up for you shortly and be in touch in due course.
I hope that this is reassuring for you and if there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
Hello Jessica,
Thank you for your comment. I am very sorry to hear that you are having some problems purchasing a new Unity Pro license. I completely understand that this is causing much frustration for you.
I have flagged your ticket to our support team who will reach out to you about this. Please be on the look out for an email shortly.
In regards to purchasing licenses from our Sales Team, this is handled online via a contact form and directed to the appropriate Sales Team in your region, depending on your industry and product. We are unable to receive inbound sales calls for this, I am sorry.
I am sorry again that you are facing this issue, but please be assured that our team are aware and will be in touch with you shortly.
If there is anything else we can help you with in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
I've had issues every time I've made a purchase using PayPal for the past two weeks. I have tried at least 5 times to buy the asset but it keep show "Error 80.133.194". FYI, I have checked from PayPal side and it seems no problem with my Paypal account. For this issue, I have submitted ticket as well. Kindly check on it.
Hello Mohammad,
Thank you for your comment.
I am sorry to hear that you have been having some issues with your payment failing. I do understand that this must be causing you some issues.
I can see here that you already have a ticket with our team, so they will be helping you to get this resolved.
If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
WOW, i now have THREE PENDING CHARGES ON MY BANK STATEMENT from you all even when it said each time the transaction was unable to process
Hi Muhammad Adnan Khalid,
I see that you have send in a ticket to our Support email and I have replied to you with regards to the payment issue for your purchase.
You can check your email for the reply.
Hi Gama Games,
Thanks for your comment and sorry to hear that you had an issue with purchase at asset store.
Let me take a look at your submitted ticket : 848603 & 848589, and I will give you another update soon.
Unity is not accepting my payment on asset store....i have tried 3 credit cards and via paypal too...its just not working....
Path: https://pay.unity.com/asv2/checkout?orderId=13469195046096&locale=en_US
Request ID: 6fc3f58d-19e3-4b48-9156-a9a035359255
Please help
Hi Gordon,
Thanks for the comment.
We apology inconvenience you have experienced at assetstore.
I've created a ticket for you : #808542 and will give you update soon.
Hello Swagdaddy.
Derek from Unity Customer Service here.
I can appreciate how you feel on this. A priority of ours is to ensure the safety of information.
As I am sure you will understand. Any provider you decide to purchase with will need to ensure the safety of any transaction. This implies we will need to make sure the billing information matches the information attached to your account.
We also use some information to make sure our customers have the correct tier licensings.
I can assure you the information is safe. If you would like to discuss this further. Please feel free to reach out to us at support@unity3d.com
I hope this information help clear up any concerns you may have.
All the best.
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