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Important This article relates to non-ads Unity Gaming Services & DevOps users only. If you are a Unity Ads publisher, see the article, 'Why has my Organization been locked?'. |
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Symptoms:
- I'm trying to access the Unity dashboard, but I see the error 'Your organization has been locked'.
- How do I get my Unity dashboard unlocked?
- Why has my Unity Gaming Services (UGS) organization been locked?
Cause:
| The cause and resolution differ depending on the services you use. If you are a Unity Ads publisher, click here for your cause and solution. If you are a UGS or Unity DevOps user, continue below. |
Unity dashboards and organizations are locked if a UGS or DevOps payment fails three times consecutively.
Resolution:
To unlock your dashboard, a valid payment instrument must be added to your account to clear all outstanding invoices.
To add a new payment method to your Unity dashboard organization, navigate to https://payments.unity3d.com/login.
Once you have successfully added your new payment method, contact Customer Experience with the related account information, and we will proceed with the unlocking process.
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