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Can I put my Subscription on hold?

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5 comments

  • jung lee

    We are using Unity Pro from three years. But for now we have no projects made using unity. Can we stop/ pause the subscription and restart after few months?

    How we will be charged later? We can take monthly subscription or again we have to start from beginning taking 12 month commitment period.

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  • Lily

    Hi Jung Lee,

    Unfortunately, it is not possible to pause or put a subscription on hold.

    If you decide to cancel your monthly subscription and then later want to start subscribing again, you will need to begin a new 12 month commitment period.

    Sorry that this wasn't the answer you were looking for! I hope that you are able to find a way to move forward, that works for you!

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  • Landon Thomas

    Apparently this changed or there a major contradiction between this and the Unity Dashboard for some reason. The Unity Dashboard (https://id.unity.com/) is telling me this, verbatim. what's the deal? :

    Are you sure you want to disable your auto-renewal

    Let’s see how we can help.
    We may be able to pause your subscription temporarily so you can keep your price and monthly flexibility.
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  • Landon Thomas

    Lily  - Maybe you can shed some light on this apparent contradiction? Thank you. <3

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  • Lily

    Hi Landon. Thanks for flagging this with me!

    In some circumstances, it is possible to pause subscriptions that are within their commitment period.

    If this is something you are interested in, please follow the link on your ID page and our Success Team will be open to discussing your options with you!

    In the meantime, I will archive this article, as we get it updated!

    Thanks!

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