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I cancelled my subscription but I am still being charged

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13 comments

  • Bailey Turner

    I did this about 6 months ago and it says that my subscription has been canceled but I still have been charged monthly, I expect a full refund, due to this. Also, I even haven't been able to use the Plus version that I have been forced to pay for every month even though I canceled the subscription.

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  • Lily

    Hi Bailey,

    So sorry to hear you have had some problems cancelling your subscription!

    I can see that you are currently speaking with one of our Customer Service Engineers. They will be able to help you with this issue and guide you with the next steps.

    Apologies for any inconvenience caused!

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  • Abbey Chen

    I didn't get any reply from my request!!!! why there is no one answer my request?

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  • Lily

    Hi Jay. Apologies for the delay in reply.

    As spoken about in our support ticket, there was some issues with our ticketing systems. I can confirm that your issue has now been resolved!

    Thankyou for your patience and again, sorry for the inconvenience. 

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  • Chazzy Chaz

    Same problem here, I was using the Trial version just to test, then even cancelled my account and still they use my credit card number (the one i put for TRIAL version) and made an automatic charge to a PRO account with out asking.

     No answers from tech support …

    It’s good to hear that I’m not the only one with the same problem… and sad at the same time, and I want a refund too.

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  • Soren C Stirling

    I purchased a one off tutorial in Unity in 2017. Without noticing, or an authorisation on my part, a ongoing subscription came into action. I cannot determine where this originated - my Paypal account has been hacked, but it seems this stealth subscription is an aspect of Unity.
    NOT happy - studying games design but not happy to transfer my income to you without permission. The one response I got from the help was totally useless, then, no replies. I had to go to Paypal to have them investigate where the breach in my financial security came from - looks like Unity are using some very low practices - Unreal Engine for me now, I only hope Paypal can manage to reclaim my unauthorised fund transfers to Unity for over a year!

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  • Kevin Lu

    Hi Unity Support,

    Thank you for reading this post. I signed up Unity Plus and the payment plan is $35 monthly. Recently, I plan to cancel this subscription but am unable to find such plan in my Unity account.

    Can you please look into my account and cancel this subscription?

    Kevin

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  • Daniliuc Claudiu Lucian

    I want to thank you Unity because you steal monney from my bank account for a subscription that do not exist.

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  • valtech arg

    HI

    We are facing similar issues with Cancellation

    I have submitted a case to the support (We have a Unity Pro monthly suscription) and there is no way to cancel it (There is no such option "cancel subscription check box.")

    Did someone have luck with that ?

    Thanks

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  • Darlene Barker

    Same here. Submitted a ticket. Waiting for reply.

     

     

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  • Hazel

    Hi everyone, 

    Thank you for your comments.

    To cancel/turn off the auto-renewal for your subscription, we do have an useful article that tells you the steps to do so. You can refer to the article below:

    https://support.unity3d.com/hc/en-us/articles/205767715-How-do-I-cancel-my-subscription-

    Do follow the steps under "If you have finished your 12-month contract:".

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  • Eric Kabuchanga

    Unity should understand that this are difficulty times and allow whoever wants to cancel subscriptions to go ahead and do so due COVID-19

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  • Rory

    Hi Erik,

    Thank you for your comment. 

    We totally understand that during this difficult time due to COVID-19, some users might want cancel their subscriptions. I can share with you that we are helping our users the best way we can. We are treating case by case scenario according our internal policies. 

    If you have any specific situation, I will encourage you to send a request to Customer Service right here here in this form and they can take a look closely. 

    Thanks in advance. 

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