Symptoms:
- I purchased an asset some time ago.
- I want to download an asset, but it is no longer on the Asset Store.
- I can't find an asset I've purchased.
Cause:
We have a ‘deprecate’ feature for our publishers to use, which means that even if they wish to remove an asset from the store, users that have already purchased will still have access. Unfortunately, assets that were disabled before this feature came in are not accessible to users.
Assets uploaded to our store by publishers later deemed infringing on copyright grounds are removed from our Asset Store. These are no longer available for users to download.
Resolution:
If you downloaded the asset previously:
If you've previously downloaded the asset, it may still be on your machine. Please search for the asset files in these locations:
- Windows: C:\Users\[UserName]\AppData\Roaming\Unity\Asset Store-5.x\[PublisherName]
- Mac: /Users/[UserName]/Library/Unity/Asset Store-5.x/[PublisherName]
Once you have found the .unitypackage, you can drag and drop the folder into your project to import it. You can also right-click on the Editor project window, click Import Package > Custom package, and select the asset you want to import using the file explorer.
If you have not downloaded previously and the asset is deprecated:
If the publisher has deprecated the asset, only users who previously purchased it can download it. As long as you are logged in with the purchasing account, the download should work from the 'My Assets' section of the Asset Store.
If the download does not work, please get in touch with Customer Service with your original invoice number, and they will look into it.
If you have not previously downloaded an asset that has been disabled:
If the asset has been 'disabled,' this means it's no longer available to the users. Please contact support, and they will investigate this further for you.
More Information:
Comments
3 comments
Hey,
It looks as if this was resolved by our Support team! I hope everything is working well for you know.
Please let me know if you have any further problems.
Same problem.
in the message,
If you've already purchased it and need to download a copy, you can do so here.
if click [ here ], just return to [ Home > My Assets ]
What is this?
Please sign in to leave a comment.