- A customer has requested a refund of one of my assets.
- My customer has provided their Unity invoice number, how do I refund my user?
Customers may ask for refunds for any number of reasons. It is up to the publisher whether to authorize them, though we generally draw the line when purchases have been made more than 6 months ago.
If you are happy to grant a refund to your customer, please contact Customer Service with the following details:
- Your publisher name.
- Asset name.
- Invoice/ order number of the purchase.
- Your authorization for us to process a refund.
Once a refund has been processed by us, the customer will have the funds transferred back to their bank account within 10 days. The refund will always go to the account that the purchase was made from, whether that is a bank account or Paypal account.
Note: There are some instances where Unity can process an asset refund without authorization from a publisher. See the Asset Store Provider Agreement for more information.