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How do I merge accounts?

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3 comments

  • Nathaniel Hatten

    This is a horrible answer. If I purchase 10x assets as an individual and use them then suddenly make more than $100k so I need to upgrade to pro, and so I start a company, I can't directly translate my assets under the new "Organization" within Unity. There's a whole discussion thread around this. https://forum.unity.com/threads/organization-managing-seats-and-purchased-assets.538969/

    This needs to be better addressed.

    2
  • Tony Lovell

    I agree that this is unacceptable.  I wound up with two accounts long ago due to issues with Unity's own security.  Now, I am entirely unable to access one of the accounts due to bugs in the Unity editor and Package Manager.

    My purchases are being held beyond my reach, and the answer seems to be "we choose not to permit this".

     

    1
  • Jarvis

    Hello Tony,

    Thank you for your comment. I am sorry to hear that there has been an issue with your Unity account, I would be happy to help you get this sorted.

    Just to put you at ease here, Unity account access is not related or linked to the Editor or the Package Manager, so I am not quite sure what you are referring to there sorry.

    If you are experiencing an issue with your Unity account or you are unable to access your Assets, I would highly recommend contacting our Support Team so that we can help you with this. You can either submit a ticket or email us directly at support@unity3d.com.

    I hope this helps!

    -1

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