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How can I get an invoice for an Asset Store purchase?



  • Global English

    There is no invoice number shown in the order history.

  • Rory

    Hi Global English,

    Thanks for reaching out. 

    I can see that you have sent a request to Support yesterday (#856579).

    Support Team will grab it and send you reply by the end of today.

    Thank you. 

  • mika makkonen

    looks like it takes about 5-10 minutes for the invoice to appear in your order history.. would be nice to have some indicator there "<generating invoice..>", so that no need to start searching for it.

  • Jarvis

    Hello there, thank you for your comment!

    I am sorry for any inconvenience caused by the invoice delay.

    Just to make you aware, when you purchase an Asset from the store, the Billable Owner will be sent a confirmation email with a copy of the invoice attached for your records. This email is typically sent instantly by our system, so you should be able to get your hands on the invoice that way with no delays.

    I hope this helps. If you need anything else, please feel free to contact our team again!

  • Jerome

    Option2 is incorrect:

    1. Click Order History (or Organization Orders) from the drop-down menu.
    2. Click the invoice number next to the asset title to download the PDF.

    The Order History doesn't show asset titles, just a date, OrderId and an option to 'View Order Details'. This page really needs a search by Asset Name option. Or the asset page itself needs a direct link to its invoice. Each asset's page already says "You purchased this item on... write a review", why not a link from there to its invoice?

    To make things worse, I've found instances of the date given on the asset page not matching the order history. i.e If I use the date given on the asset page and laboriously click through the pages on my order history to find the Order matching that date, the asset isn't actually listed when I 'View Order Details'.

    This really is a mess. As asset store publishers are understandably wanting to cut down on piracy, more and more of them are relying on verification by InvoiceId. Please make this system actually usable.


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