Symptoms:
- I cannot access the invoice(s) for my Asset Store purchases.
- I need my Asset Store invoice to gain access to a publisher's support site.
- An Asset Store publisher wants proof of purchase; how do I get this?
- I can’t download an old Asset Store invoice.
- I was given a free asset. Where is my invoice?
Cause:
Sometimes, Asset Store publishers require proof of purchase before providing technical support.
It may be that you no longer have access to the email account your original invoices were sent to, and you would like to download your asset invoice.
Resolution:
All Asset Store invoices are sent to the email address attached to the Unity account that purchased the asset automatically. You can retrieve the invoice(s) from this email account.
Alternatively, you can download your Asset Store invoices via your Asset Store account by following the steps below:
- Sign in with your Unity ID at assetstore.unity.com.
- Click your initials in the top right corner of the screen.
- Click Order History from the drop-down menu.
- Click the invoice number next to the asset title to download the PDF.
Please note: Free assets and assets purchased using a voucher do not generate an invoice.
If you’re unable to download your invoice, email our Customer Service team. Please let us know the email address that purchased the asset and the asset's name (s).
More information:
Comments
4 comments
There is no invoice number shown in the order history.
Hi Global English,
Thanks for reaching out.
I can see that you have sent a request to Support yesterday (#856579).
Support Team will grab it and send you reply by the end of today.
Thank you.
looks like it takes about 5-10 minutes for the invoice to appear in your order history.. would be nice to have some indicator there "<generating invoice..>", so that no need to start searching for it.
Hello there, thank you for your comment!
I am sorry for any inconvenience caused by the invoice delay.
Just to make you aware, when you purchase an Asset from the store, the Billable Owner will be sent a confirmation email with a copy of the invoice attached for your records. This email is typically sent instantly by our system, so you should be able to get your hands on the invoice that way with no delays.
I hope this helps. If you need anything else, please feel free to contact our team again!
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