Symptoms
- I have purchased a subscription within the last 7 days and I have realized I do not need it.
Causes
You may not have realized that there was a 12 month commitment period and you are unable to commit to this contract.
It could also be that you thought that the subscription contract was on a month to month basis, and that you could cancel at any time.
Resolutions
If your serial key has not yet been activated, please get in touch and we will see what we can do to help.
If your serial key has been activated, unfortunately our subscription team may not be able to cancel your license.
More Information
If you feel the above scenario applies to you, please contact us.
Comments
13 comments
I want to tank you to unity3d for stealing money from my bank account with a subscription that do not exist.
That's Exactly It!
Hello SchoolKing andย Daniliuc Claudiu Lucian
I'm sorry to hear you're experiencing issues.
@Daniliuc Claudiu Lucian it appears that your issue was resolved by my colleague just after you submitted this request. Please feel free to let me know if you have any other follow up questions.ย
@SchoolKing If you could reach out to support@unity3d.com to let us know the details of the error me and my team will do our best to clear up any concerns you may have.ย
Please feel free to get back to me if you have any follow up questions.ย
Hi I made an accidental purchase of unity plus license. Please help me cancel it and please refund the amount ๐
Hello RUDR.ย
Derek from Unity Customer Service here. Thanks for reaching out to us.ย
I can see that you've already reached out via our chat service and the license has been cancelled refunded.ย
All the best.ย
Derek.
์ค์๋ก ์ฐ๊ฐ์ง๋ถ์ ์ทจ์ํ์ง ๋ชปํ๊ณ ๊ฒฐ์ ๋์์ต๋๋ค.ย
ํด๋น ์ง๋ถ๊ฑด์ ์ทจ์ํ๊ณ ์ถ์ต๋๋ค.ย
๋๋ ๊ฒฐ์ ๋ ๊ธ์ก์ ์ง๋ถํ ๋ฅ๋ ฅ์ด ์์ต๋๋ค.ย
์ทจ์ ๋ถํ๋๋ฆฝ๋๋ค.ย
ํ๋ฃจ์ข ์ผ ๋ถ์ํด ํ๊ณ ์์ต๋๋ค.ย
๋นจ๋ฆฌ ์ฒ๋ฆฌ๋์์ผ๋ฉด ์ข๊ฒ ์ต๋๋ค.ย
์๋ ํ์ธ์ shinhyemi
์ ํฌ์๊ฒ ์ฐ๋ฝํด ์ค์ ๊ณ ๋ง์์.
๊ทํ์ ์์ฒญ์ ๊ฒํ ํ์ฌ ์ด ํฐ์ผ ๋ฒํธ # 1090147๋ก ๊ตฌ๋ ์ด ์ด๋ฏธ ์ทจ์๋์์์ ํ์ธํ ์ ์์์ต๋๋ค.
๋ง์ ๊ด์ฌ ๋ถํ๋๋ฆฝ๋๋ค.
Hi there,
I hope you are well today.
Can I please end my MARS subscription before the 12 months? I only meant to trial it but then forgot to cancel before it rolled into the 12-month plan. Please let me cancel. I am a student and can not afford the remaining balance (~$550).
Thank you,
Jordan
Hi Kengan 32,
Thanks for reaching out.
I see you have created Ticket#1244659 for this issue and I will contact you directly through the ticket.
Please check about it. Thank you.
Same as joburkland, I meant to trail the software and forgot to cancel.
Yesterday I got surprised when Unity sent a message stating that I had an overdue payment of $2500. Gladly, I cleverly don't have that amount of money.
Hi Diego,
Thanks for reaching out.
I see you have created Ticket#1266514 for this issue and I will contact you directly through the ticket.
Please check about it. Thank you.
hi i have start use the 30 day trial and when i was about to put the serial key in it got activate by another computer and i don't howย
so could you cancel i don't get tax money come out my bank account pls thank you
Hello Ryan Cameron
Derek from Unity Customer Service here.ย
I'm sorry to hear you've been experiencing error with your trial license renewal/cancellation. I'll do my best to assist you. I've created a ticket on your behalf.ย
Could you please provide me with as much information as possible along with accompanying screenshots via the ticket so we can investigate this for you.ย
All the best.ย
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