Symptoms
- I have purchased a subscription within the last 7 days and I have realized I do not need it.
Causes
You may not have realized that there was a 12 month commitment period and you are unable to commit to this contract.
It could also be that you thought that the subscription contract was on a month to month basis, and that you could cancel at any time.
Resolutions
If your serial key has not yet been activated, please get in touch and we will see what we can do to help.
If your serial key has been activated, unfortunately our subscription team may not be able to cancel your license.
More Information
If you feel the above scenario applies to you, please contact us.
Comments
5 comments
I want to tank you to unity3d for stealing money from my bank account with a subscription that do not exist.
That's Exactly It!
Hello SchoolKing and Daniliuc Claudiu Lucian
I'm sorry to hear you're experiencing issues.
@Daniliuc Claudiu Lucian it appears that your issue was resolved by my colleague just after you submitted this request. Please feel free to let me know if you have any other follow up questions.
@SchoolKing If you could reach out to support@unity3d.com to let us know the details of the error me and my team will do our best to clear up any concerns you may have.
Please feel free to get back to me if you have any follow up questions.
Hi I made an accidental purchase of unity plus license. Please help me cancel it and please refund the amount 🙏
Hello RUDR.
Derek from Unity Customer Service here. Thanks for reaching out to us.
I can see that you've already reached out via our chat service and the license has been cancelled refunded.
All the best.
Derek.
Please sign in to leave a comment.