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I have accidentally purchased a subscription. Can you please cancel it?

Comments

14 comments

  • Daniliuc Claudiu Lucian

    I want to tank you to unity3d for stealing money from my bank account with a subscription that do not exist.

    0
  • SchoolKing

    That's Exactly It!

    0
  • Derek

    Hello SchoolKing andย Daniliuc Claudiu Lucian

    I'm sorry to hear you're experiencing issues.

    @Daniliuc Claudiu Lucian it appears that your issue was resolved by my colleague just after you submitted this request. Please feel free to let me know if you have any other follow up questions.ย 

    @SchoolKing If you could reach out to support@unity3d.com to let us know the details of the error me and my team will do our best to clear up any concerns you may have.ย 

    Please feel free to get back to me if you have any follow up questions.ย 

    0
  • RUDR jain

    Hi I made an accidental purchase of unity plus license. Please help me cancel it and please refund the amount ๐Ÿ™

    0
  • Derek

    Hello RUDR.ย 

    Derek from Unity Customer Service here. Thanks for reaching out to us.ย 

    I can see that you've already reached out via our chat service and the license has been cancelled refunded.ย 

    All the best.ย 

    Derek.

    0
  • shinhyemi

    ์‹ค์ˆ˜๋กœ ์—ฐ๊ฐ„์ง€๋ถˆ์„ ์ทจ์†Œํ•˜์ง€ ๋ชปํ•˜๊ณ  ๊ฒฐ์ œ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.ย 

    ํ•ด๋‹น ์ง€๋ถˆ๊ฑด์„ ์ทจ์†Œํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.ย 

    ๋‚˜๋Š” ๊ฒฐ์ œ๋œ ๊ธˆ์•ก์„ ์ง€๋ถˆํ•  ๋Šฅ๋ ฅ์ด ์—†์Šต๋‹ˆ๋‹ค.ย 

    ์ทจ์†Œ ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค.ย 

    ํ•˜๋ฃจ์ข…์ผ ๋ถˆ์•ˆํ•ด ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.ย 

    ๋นจ๋ฆฌ ์ฒ˜๋ฆฌ๋˜์—ˆ์œผ๋ฉด ์ข‹๊ฒ ์Šต๋‹ˆ๋‹ค.ย 

    0
  • Rory

    ์•ˆ๋…•ํ•˜์„ธ์š” shinhyemi

    ์ €ํฌ์—๊ฒŒ ์—ฐ๋ฝํ•ด ์ค˜์„œ ๊ณ ๋งˆ์›Œ์š”.

    ๊ท€ํ•˜์˜ ์š”์ฒญ์„ ๊ฒ€ํ† ํ•˜์—ฌ ์ด ํ‹ฐ์ผ“ ๋ฒˆํ˜ธ # 1090147๋กœ ๊ตฌ๋…์ด ์ด๋ฏธ ์ทจ์†Œ๋˜์—ˆ์Œ์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค.

    ๋งŽ์€ ๊ด€์‹ฌ ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค.

    0
  • joburkland

    Hi there,

    I hope you are well today.

    Can I please end my MARS subscription before the 12 months? I only meant to trial it but then forgot to cancel before it rolled into the 12-month plan. Please let me cancel. I am a student and can not afford the remaining balance (~$550).

    Thank you,

    Jordan

    0
  • Ingrid

    Hi Kengan 32,

    Thanks for reaching out.

    I see you have created Ticket#1244659 for this issue and I will contact you directly through the ticket.

    Please check about it. Thank you.

    0
  • Diego Guisasola

    Same as joburkland, I meant to trail the software and forgot to cancel.
    Yesterday I got surprised when Unity sent a message stating that I had an overdue payment of $2500. Gladly, I cleverly don't have that amount of money.

    0
  • Ingrid

    Hi Diego,

    Thanks for reaching out.

    I see you have created Ticket#1266514 for this issue and I will contact you directly through the ticket.

    Please check about it. Thank you.

    0
  • Ryan Cameron

    hi i have start use the 30 day trial and when i was about to put the serial key in it got activate by another computer and i don't howย 
    so could you cancel i don't get tax money come out my bank account pls thank you

    0
  • Derek

    Hello Ryan Cameron

    Derek from Unity Customer Service here.ย 

    I'm sorry to hear you've been experiencing error with your trial license renewal/cancellation. I'll do my best to assist you. I've created a ticket on your behalf.ย 

    Could you please provide me with as much information as possible along with accompanying screenshots via the ticket so we can investigate this for you.ย 


    All the best.ย 

    0
  • shaima saleh

    Please I want to cancel the subscription, I have not activated the key
    I want my money back

    0

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