Symptoms:
- I've purchased an asset and have received my PDF invoice.
- I cannot download an asset that I have purchased from the Unity Asset Store.
- I'm trying to download an asset, but the download keeps stopping/ cancelling.
Cause:
Assets don't automatically download to your computer upon purchase. You can only download your purchase from within the Unity Editor via the Asset Store window or Package Manager (depending on your Editor version).
Resolution:
You need to download your assets through the Unity Editor. You can find the full steps to download your purchase in the article How do I download an asset I have purchased?.
If your asset begins to download but stops halfway through the process, you might be experiencing one of these common connection issues:
- You have a firewall or proxy in place, which is blocking the connection to the server. Try allowing these ports in your settings: 80 and 443.
- You have anti-virus software running. Try disabling this temporarily to download the asset.
- You have a weak or intermittent internet connection. You can check your connection through many speed check sites such as Speed Test. If you do experience weak or intermittent connection issues, speak to your ISP or Network Administrator for further assistance.
- There is an issue with the Unity Package Manager. See the Unity Package Manager troubleshooting documentation.
Also, check that you have enough disk space to download the file, and that the asset you are downloading fully supports the version of Unity you are using.
More Information:
If you're experiencing errors in the Console after your import, see the article I am getting errors in the console when importing an Asset.
Comments
38 comments
Hi Gabrelik,
Thanks for contact us. Sorry to hear that you are having issues downloading your assets.
Since you sent a ticket to Customer Service, they will handle your particular request over the ticket number 819728. You will expect a reply by the end of today.
Hi Mesha Hylton,
Thank you for contacting us. Sorry to hear that you are having issues opening projects in the Editor.
Since you have sent a ticket to Customer Service 820928, you can expect a response by the end of today.
Hi
Failed to parse response: Code 401 "The requested URL returned error: 401 Unauthorized"
UnityEditor.AsyncHTTPClient:Done(State, Int32) i get this every time i try to download from assets store
i did the whole process to get my free assets from student plan and i cant make it work
i write to the support but they not responding someone have a solution for this?
Can you please do something about the Package Manager "unauthorized" bug that prevents users from downloading assets? There are a LOT of forum entries about this and Unity just does not seem to care. I payed for the assets and want to use them with unity, no anti virus software blocking the hub or unity, no proxy and a perfect internet connection. Do something about the BUG asap and stop ignoring it.
Hello Andreas,
Thank you for your comment on this article. I am very sorry to hear that you are having some issues downloading your assets via the Package Manager, I do appreciate that this issue is causing some frustration for you. Please be assured that our Developers are working on a fix for these kinds of errors and we hope to have them resolved sooner than later.
In the meantime, we can help you get this resolved by troubleshooting the problem and offering a workaround. These kinds of errors can often be caused by a variety of things, so what I will need to do is reach out to you via email, so we can work together to resolve this.
Please be on the lookout for an email from me shortly and I hope you have a nice day!
Hi friends and brother many people and human didn't solved this problem when i am testing my project i am didn't sign in in unity i am don't installed unity hub when i am need to installing my assets unity maked error after that i am clicked to publish button and unity needed sign in after that i am signed in and asset downloading enabled in unity i am downloaded all my need assets thanks for all.
Holas Buenos dias, mi nombre es Oscar Arce, estoy aprendiendo Unity eh intentado hacer pruebas bajando assest free, pero en todos me da lo siguiente:
"Esperando a eu-tlp01.kameleoon.eu......."
Que sera el asunto? como se podra resolver? o sera que los haces no son free?
Gracias
Oscar ARce
Hola Oscar Arce
Gracias por contactarnos.
Revisando su solicitud con el equipo de Servicio al Cliente, pude notar que su requerimiento ya fue respondido con este número de tiquete #1101303 el día de ayer por mi colega Drake.
Si tiene dudas o más preguntas, no dude en responderle sobre el mismo mensaje.
Feliz día.
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