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Why can’t I download an Asset?

Comments

38 comments

  • Karl Schulmeisters

    I have an invoice that reads
    Unity Plus
    Subscription End Date. (one year out)
    Payment Period (current month)
    Essential Pack:
    essential_pack_VR:1

    and yet if I try to download that pack in my Unity editor, I get a prompt to pay for it

     

    0
  • Unity AJ_KR

    Hi Matthew, 

    Thanks for the comment. 

    Looking into your unity account, I am not able to find any asset purchase record. Do you have any other account that was used to purchase the asset ?

    Any purchased asset can be found at My asset via Unity editor, and of course, free asset can be downloaded without purchasing it like the attached screenshot file. 

    Please reach out to support@unity3d.com if the issue still persists.

     

     

    0
  • Teddy McMillan

    I just purchased the Forest Environment asset from the store and cannot download it.  I can log from outside of the editor, but not inside.  Here is the message that I keep getting:

    0
  • Eqrest

    Hi 
    Failed to parse response: Code 401 "The requested URL returned error: 401 Unauthorized"
    UnityEditor.AsyncHTTPClient:Done(State, Int32) i get this every time i try to download from assets store 
    i did the whole process to get my free assets from student plan and i cant make it work
    i write to the support but they not responding someone have a solution for this?

    0
  • Unity AJ_KR

    Hi Dylan, 

    Thanks for your comment. 

    Can you let us know more about 'purchases are available in the package manager' ?

    Do you mean this package manager in the editor ?

    We will be appreciated if you can leave screenshot of it or send it to support@unity3d.com so that we can investigate this issue further.

    0
  • Hazel

    Hi Shaun,

    Sorry to hear you are having some problems downloading your asset.

    From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.

    If you are still experiencing this issue, please email our Support team on 'support@unity3d.com' to discuss this further.

    0
  • shaun neal

    Same as above - purchased many assets - recently installed latest version of Unity, am signed in and can see them all in asset store, click on "download" it goes to 100% then returns to "download", never installs.  This is why people use Unreal...

    0
  • Lily

    Hi Jani! Sorry to hear you are having some problems downloading your asset.

    From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.

    If you are still experiencing this issue, please email our Support team on 'support@unity3d.com' to discuss this further.

    -2

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