Symptoms:
- I've purchased an asset and have received my PDF invoice.
- I cannot download an asset that I have purchased from the Unity Asset Store.
- I'm trying to download an asset, but the download keeps stopping/ cancelling.
Cause:
Assets don't automatically download to your computer upon purchase. You can only download your purchase from within the Unity Editor via the Asset Store window or Package Manager (depending on your Editor version).
Resolution:
You need to download your assets through the Unity Editor. You can find the full steps to download your purchase in the article How do I download an asset I have purchased?.
If your asset begins to download but stops halfway through the process, you might be experiencing one of these common connection issues:
- You have a firewall or proxy in place, which is blocking the connection to the server. Try allowing these ports in your settings: 80 and 443.
- You have anti-virus software running. Try disabling this temporarily to download the asset.
- You have a weak or intermittent internet connection. You can check your connection through many speed check sites such as Speed Test. If you do experience weak or intermittent connection issues, speak to your ISP or Network Administrator for further assistance.
- There is an issue with the Unity Package Manager. See the Unity Package Manager troubleshooting documentation.
Also, check that you have enough disk space to download the file, and that the asset you are downloading fully supports the version of Unity you are using.
More Information:
If you're experiencing errors in the Console after your import, see the article I am getting errors in the console when importing an Asset.
Comments
38 comments
I have an invoice that reads
Unity Plus
Subscription End Date. (one year out)
Payment Period (current month)
Essential Pack:
essential_pack_VR:1
and yet if I try to download that pack in my Unity editor, I get a prompt to pay for it
Hi Matthew,
Thanks for the comment.
Looking into your unity account, I am not able to find any asset purchase record. Do you have any other account that was used to purchase the asset ?
Any purchased asset can be found at My asset via Unity editor, and of course, free asset can be downloaded without purchasing it like the attached screenshot file.
Please reach out to support@unity3d.com if the issue still persists.
I just purchased the Forest Environment asset from the store and cannot download it. I can log from outside of the editor, but not inside. Here is the message that I keep getting:
Hi
Failed to parse response: Code 401 "The requested URL returned error: 401 Unauthorized"
UnityEditor.AsyncHTTPClient:Done(State, Int32) i get this every time i try to download from assets store
i did the whole process to get my free assets from student plan and i cant make it work
i write to the support but they not responding someone have a solution for this?
Hi Dylan,
Thanks for your comment.
Can you let us know more about 'purchases are available in the package manager' ?
Do you mean this package manager in the editor ?
We will be appreciated if you can leave screenshot of it or send it to support@unity3d.com so that we can investigate this issue further.
Hi Shaun,
Sorry to hear you are having some problems downloading your asset.
From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.
If you are still experiencing this issue, please email our Support team on 'support@unity3d.com' to discuss this further.
Same as above - purchased many assets - recently installed latest version of Unity, am signed in and can see them all in asset store, click on "download" it goes to 100% then returns to "download", never installs. This is why people use Unreal...
Hi Jani! Sorry to hear you are having some problems downloading your asset.
From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.
If you are still experiencing this issue, please email our Support team on 'support@unity3d.com' to discuss this further.
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