I am locked out of my account, I cannot sign in.

Symptoms

• I have entered my password incorrectly too many times
• My Unity account is locked. 

Cause

Our system will temporarily lock your account if there is an excessive number of unsuccessful sign in attempts.

Resolution

Your account can be locked for up to 2 hours if the password is entered incorrectly too many times. If you need to gain access to your account sooner than this, please contact us with the following information:

• E-mail address attached to your account
• Account Username

You can contact Support here

More Information

For information on general website failures, please see this article.

Please see Unity Accounts Terms of Service here

Please see Unity Accounts Privacy Policy here