Symptoms:
- I have entered my password incorrectly too many times and I am now locked out of my Unity account.
- My Unity account is locked and I cannot login.
Cause:
If you try to login to your account using the incorrect password and there has been an excessive number of unsuccessful attempts, our system will automatically lock the account for up to 2 hours.
This is a security measure put in place to protect our user accounts in the event that your login details may have been compromised on a third-party site.
Resolution:
In order to gain access to your account again, you will need to either wait for the 2 hour lock to be lifted or reset your password, so you can login using new details.
This security measure cannot be overridden or manually lifted by Unity Support.
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