- I am trying to reset my password and keep getting the error "Reset password token is invalid"
- I am trying to change my password with the link but I get the error "Username is invalid"
- I am trying to reset my password and keep getting the error "Invalid email"
If you receive the error "Reset password token is invalid":
This is because you have not copied the URL link provided in the token reset email correctly into your browser or you are using a different email client.
If you receive the error "Username is invalid":
This is because our accounts server fails to recognize a username with uncommon characters such as "@!?.#()". In nearly all cases the user will need to change their Username to something valid so as not to confuse the system.
If you have received the error "Email is invalid":
This is because the email address is being entered incorrectly. You will need to make sure you are typing the email address all in lower case.
To make sure your reset password token is valid, you will need to make sure you are copying the URL correctly and using the correct email client.
To change your username, please see the article here
To reset your password, please see the article here
If you have been locked out of your account due to password related issues then see this article here