Symptoms:
- I have received an Asset Store voucher as part of a marketing campaign and would like to redeem it.
- I have an Asset Store credit voucher and I am wondering how to use this.
- I have been given an Asset Store voucher from a publisher but I don't know how to get my free asset.
Cause:
Asset vouchers are credited to your account automatically if you purchased through our Sales Team. If you received a voucher from a publisher or from another source, such as a competition prize, you will need to add the voucher to your account to redeem this.
Resolution:
The resolution differs depending on the type of voucher you have. Use the links below to jump to the solution for your voucher type:
My voucher is a mixture of letters, numbers, and dashes (example: ASV-XXXX-XXXX-XXXX-XXXX-XXXX)
If your voucher is a mixture of letters, numbers, and dashes, please follow the steps below to redeem:
- Log in to the Unity Asset Store at https://assetstore.unity.com/
- In the top right corner of the screen, click your user icon > Redeem Voucher from the drop-down menu.
- Enter the voucher code into the box and click Redeem Voucher Code.
- The asset now appears under the My Assets section of your account.
My voucher is a continuous mix of letters and numbers (example: ASVXXXXXXXXXXXXXXXX20221202)
If your voucher is a continuous mix of letters and numbers, please follow the below steps to redeem:
- Log in to the Unity Asset Store at https://assetstore.unity.com/
- Find the asset you have a voucher for in the store.
- Add the asset to your cart, or click Buy Now.
- On the checkout page, enter your voucher into the coupon code box.
- Click Apply and ensure your cart total changes to $0.
- Input your billing information as usual, and click Pay now to complete the transaction.
If you have redeemed an Asset Store Credits voucher using a link emailed to you from the Unity Sales Team, this adds the credit to your selected organization. You are free to use this to make asset purchases up to the value of the voucher. Vouchers cannot be used for part payment on transactions.
More Information
Comments
6 comments
There seems to be no way to redeem vouchers on an organizational level?
Our developers use their personal unity ID's while doing development for our company - that's fine because we can effectively allocate/remove seats from an organization level.
This is not the case for assets. If a developer redeems a voucher the way instructed here, that developer will personally own the asset we bought for the company. If the developer leaves the project we can redistribute the plus/pro license seat easily, but the asset that developer redeemed is lost because we cannot redistribute those assets bound to developer accounts.
Therefore, please make it possible to redeem assets on an organizational level.
Hi there,
Thank you very much for your comment and feedback.
This is something that we have had a lot of requests for and we are looking into doing this as I do appreciate your concerns around tying company purchases to user accounts rather than company owned organizations.
At this stage, I can only advise it's something we are looking at implementing but cannot give an ETA on when/if this ever happens. We'll be sure to update our users if we do implement this for the future.
Hi! I have a few asset vouchers that I received from Humble Bundle today, but whenever I try to redeem it it tells me to "fix your billing address". I have followed the steps to fix my address and did this multiple times but the code redemption still fails. Could you please help me with this?
Hello
Where is the "Click 'Redeem Voucher'" ???
or just go to
https://assetstore.unity.com/account/voucher
Hi George Birbilis,
Thank you for helping the user above.
Karmo Man In case you have further issues with the voucher or any other Asset store difficulty, please contact Customer Service at support@unity3d.com. They wil be able to help you.
Thank you.
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