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I can see a 'chargeback' on my Sales page. What is this?

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4 comments

  • Michael John Berridge

    I have just seen three REFUNDS on my account. May I ask what happened there? 

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  • Jarvis

    Hello Michael,

    Thank you for your comment!

    I am sorry for any confusion that these refunds may have caused under your Publisher account. If you had not requested these refunds with Unity Support, that would indicate they were most likely made due to being duplicate purchases, made in error by the customer.

    I hope that this has been useful for you. If there is anything else you need, please let me know!

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  • Wim Vancoillie

    I noticed my first chargeback ever, there are 5 days between the purchase and the chargeback. Does this mean that 'customer' has access to my source code included asset?

    As I don't have an invoice nbr I can't check if it was downloaded, I presume so seeing the timespan.

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  • Jarvis

    Hello Wim, Thanks for your comment!

    Just so you are aware, a chargeback is raised when a user believes that a fraudulent purchase has been made using their payment method. It is a banking security feature designed to help customers deal with fraud, by requesting a refund in this way.

    If an Asset has been purchased and downloaded by any user, they would technically still have access to it, unless the license has been revoked by Unity. Sadly, without more information it is impossible to say exactly what has happened in that case. However, if you do have any additional details, our team would be happy to look in to it.

    You can raise a ticket with our Support Team via this link: https://support.unity3d.com/hc/en-us

    I hope this has been helpful!

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