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How can I download a copy of my Unity subscription invoice?

Comments

6 comments

  • Katsunori Ogane

    Can I receive my invoice every month by email?

    Is that an option only for users that purchased their license before June 2016?

    0
  • Unity AJ_KR

    Hi Katsunori, 

    Thanks for the question. 

    Last year, some changes were made on how invoices from your subscription are received.

    These changes were made to tighten our security system in order to protect our users’ information from being exposed by any mistake that we may have in our automated mailing system.

    See above article on how to find this on your account for any future invoices you will need to download.

    I hope this helps,

    1
  • Rick

    Hello,

    Im trying to download an invoice but can’t see any files (Transaction History —> purchases). I am the owner of an Organization. Last month (May 2020) I was able to download the invoices.

    I have also contacted support, but no response yet.

    Additional help is much appreciated

    Rick

    0
  • Derek

    Hi Rick. 

    Derek from Unity Customer Service here. Thanks for reaching out to us. I'm sorry for the delayed response. We've been receiving an influx of tickets and are currently working through them as quickly as possible.

    I can see your ticket in our queue and we will get to it very shortly. I've also taken a look at your Unity ID linked to the email address which submitted the ticket and cannot see any subscriptions attached.

    To better assist you with this, can you please reply to the same ticket thread to inform us which account this is in relation to? 

    I really appreciate your understanding. All the best. 

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  • Volker

    Hi,

    I just tried to download my invoices for 2021 but a lot of the download links return a 404 not found page.  I lodged a request as well but was wondering if there is another way to retrieve these.

    Thanks,

    Volker

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  • Jarvis

    Hello Volker,

    Thank you for your comment. I am sorry to hear that you are having an issue downloading your old invoices.

    The best way to get help with this issue is to contact our Customer Experience Team, so they can look into this for you. Unfortunately, this is not something that can be handled in the comments section, as there may be an issue with your account or a bug of some kind.

    Please email us at support@unity3d.com or alternatively, submit a ticket via this web form.

    I hope this helps!

    0

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