- I have a valid Plus/Pro subscription but I cannot access Cloud Diagnostics Advanced.
- I see only up to 25 Crash and Exceptions reports per day.
- I see only up to 10 user-generated reports per day.
- I can only see data up to 7 days old.
If you have just activated your license recently, it may take some time for Cloud Diagnostics Advanced to apply to your Organization.
Your project may belong to a different Organization to your Plus/Pro subscription.
Cloud Diagnostics Advanced is available for Unity Plus/Pro subscriptions. Access to Cloud Diagnostics Advanced should be granted shortly after you have activated your Unity Plus/Pro license in the Organization.
Make sure that your project belongs to an Organization that has a Plus/Pro license activated. If your project belongs to another Organization, please check How do I transfer my Project to a different Unity Organization?
Please note that data which exceeds the limits of the free tier of Cloud Diagnostics received when a Plus/Pro license is not active can not be restored retroactively upon activating a Plus/Pro license.