Symptoms:
- I want to upgrade my Unity Plus subscription to Unity Pro.
- I accidentally scheduled my Unity Plus renewal. How can I upgrade to Pro at a discount?
- My Unity Plus subscription was mistakenly canceled. How can I upgrade to Unity Pro?
Cause:
Following the Unity Plus subscription tier deprecation which was announced on September 12, 2023, Unity ran a campaign to allow all existing Unity Plus subscribers to upgrade to Unity Pro for the same price as Unity Plus for one year*.
Resolution:
Note: This article only applies to users whom Unity contacted after the end of the Pro-to-Plus upgrade campaign with a one-off upgrade coupon. This offer must be redeemed by Oct 16th, 2024. |
To upgrade an existing Unity Plus subscription to Unity Pro for the same price as Unity Plus for one year*, follow the steps below:
- Navigate to id.unity.com and sign in to the account associated with your subscription.
- Select Organizations to the left of the screen.
-
Select the organization's name that contains the Plus subscription you want to upgrade.
-
Under the Subscriptions heading, select Manage (cog icon).
- Select the Manage subscription tab.
- Click the auto-renew switch to turn it back on.
- Ensure Immediate Renew is selected.
-
Under the Immediate renewal options section, there are two renewal options, Annual plan, paid monthly, and Annual plan, prepaid yearly. Select how you want to pay for your new subscription.
- Enter your coupon code (you should receive your coupon code via email if you were impacted by this issue) into the box provided > click Next to checkout.
- The checkout page shows your new commitment period (12 months from the immediate renewal date) and the price you pay today. Confirm the details are correct and select Confirm Purchase to complete your renewal.
If you encounter any error messages upon checkout, contact your bank. If the error continues after speaking with your card provider, contact the Customer Experience team.
More information:
*Your upgraded Unity Pro subscription will automatically renew at the full list price of Unity Pro after completing your 12-month commitment period.