Cause:
There are several potential reasons why you may not be receiving the link to reset your SpeedTree password. Common causes include:
- The reset email might be landing in your spam or junk folder.
- A typing error in the email address associated with your SpeedTree account.
- The email service provider might be blocking the reset email.
- SpeedTree’s email server might be experiencing downtime or technical issues.
Resolution:
To solve the issue of not receiving your SpeedTree password reset link, please follow these steps:
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Check Spam/Junk Folder:
- Navigate to your email account’s spam or junk folder. Sometimes reset emails get mistakenly marked as spam.
- If you find the email there, mark it as “Not Spam” to ensure future emails go to your inbox.
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Verify Email Address:
- Ensure that the email address entered for the password reset is correct.
- Look for any typing errors in the email address you provided.
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Email Filtering and Whitelisting:
- Add SpeedTree’s email domain to your email account's whitelist to prevent the reset email from being blocked or redirected to spam.
- Refer to your email service provider's guidelines on how to whitelist an email address or domain.
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Resend the Request:
- Go back to the SpeedTree login page and resend the password reset request. Sometimes sending a new request can trigger the email delivery.
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Clear Browser Cache:
- Clear your browser’s cache and cookies to ensure there are no temporary issues affecting the request submission. You can do this by going to your browser's settings.
Next steps:
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- If you are still unable to receive the password reset link, please contact our customer experience team to send you a temporary password.