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Why does my Unity Pro license have a trial watermark?

Mika
  • Updated

Symptoms:

  • I have activated my Unity Pro free trial license and the watermark is shown in my project.
  • How do I remove a trial watermark from my Unity Pro license?
  • I upgraded my Unity Pro free trial but the watermark is still showing.
  • I paid for a Unity Pro license but there is still a trial watermark.

Cause:

Unity Pro free trial licenses have a watermark on builds by default.

Paid Unity Pro licenses do not have a watermark. If you have a paid Pro license, and your build is displaying a trial watermark, this is a known bug that affects certain versions of the Unity Editor.

Resolution:

If this happens, we recommend updating your license in the Unity Editor. To do this, follow the steps below:

  1. Open the Unity Editor.
  2. In the top menu bar, click 'Help'.
  3. Click the 'Manage License' button.



  4. A new window will appear giving you different options to manage your licenses. Click the 'Refresh' button.



  5. Once the license has been updated you should no longer see the trial watermark.

Troubleshooting:

If the trial watermark is still visible, we recommend the following steps:

1. Check that you are using the latest version of the Unity Editor

You can do this by visiting https://unity.com/releases/editor/archive.

2. Delete an expired .ULF

Sometimes, a previous license file isn't removed correctly during the activation of a license. This old license file can block a new one from being created. To resolve this, follow the steps below:

  1. Close all Hub processes using your task manager or similar.
  2. Using your file browser, navigate to the following locations:
    - Windows: C:ProgramData/Unity
    - Mac: Library/Application Support/Unity
  3. Delete the .ULF housed there. 

Activate your license again following the steps outlined in the article, 'How do I activate my license?'.

3. Reinstall the Unity Hub and Editor

If the steps above do not solve the issue, you will need to remove everything related to Unity from your machine entirely, restart your machine, and reinstall the software. 

To ensure all files relating to the previous Unity installation are removed, we recommend deleting the C:ProgramData/Unity and C:/Documents and Settings/All Users/Application Data/Pace Anti-Piracy/License Files folders and their contained files.

If you continue to experience issues, please contact the Customer Experience team with your Hub log files so we can take a closer look at your issue.

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