Symptoms:
- You want to remove your default payment method from your Unity account.
- You are unable to delete the payment method due to active subscriptions.
- You receive an error message stating that the payment method cannot be removed because it is linked to a subscription.
Cause:
Unity requires at least one payment method to be on file to cover any potential charges. A payment method cannot be deleted if it is associated with an active subscription. Additionally, the system does not allow the removal of the final payment method directly through the user interface.
Resolution:
To delete your default payment method, follow these steps:
Cancel Active Subscriptions:
- Navigate to the Unity ID portal.
- Go to the "Organizations" tab.
- Select the organization associated with the payment method.
- Click on "Subscriptions and Services."
- Manage and cancel all active subscriptions linked to the payment method.
Add a New Payment Method (if applicable):
If you have multiple payment methods and wish to delete the default one, add a new payment method first. Set the new payment method as the default.
Remove the Payment Method:
- Navigate to the Unity ID portal.
- Go to the "Organizations" tab.
- Select the organization associated with the payment method.
- Click on "Payment Methods" in the left-hand menu.
- Remove the desired payment method.
Contact Unity Support (if necessary):
If you encounter issues or if the payment method is the only one on file, contact Unity Support for assistance. Provide necessary details, such as your organization name or the email address associated with your Unity account.
Explain that you have canceled all active subscriptions and wish to remove the default payment method.
Unity Support will verify the cancellation of subscriptions and proceed to remove the payment method from their end. By following these steps and conditions, you can successfully manage and delete payment methods associated with your Unity account.