Symptoms:
- I have a missing asset on the "My Assets" List. I just bought it.
- My assets list is empty. I can't find any assets on My Asset list.
Cause:
There are times that after you buy an asset, it won't show up on "My Asset List." Possible reasons include:
- It takes some time for a purchased asset to appear on "My Asset List."
- Hidden.
- Ongoing maintenance.
- Unity's general outage.
Resolution:
If you bought an asset and it doesn't show up on your "My Asset List", wait for at least 24 hours. Also, check if there are any ongoing maintenance or outages on Unity Service Status.
If you have any questions, contact the Customer Experience team.
More Information: