Symptoms:
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You purchased a single-entity license but now need to use the asset across multiple entities.
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You are unable to find a direct option to upgrade from a single-entity license to a multi-entity license in the Unity Asset Store.
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You need information on how to proceed with this upgrade and whether you can get credit or a refund for the single-entity license you already purchased.
Cause:
The Unity Asset Store currently does not offer a direct upgrade option to switch asset licenses from single-entity to multi-entity versions.
To achieve this upgrade, you must follow a manual process that requires coordination with Unity Customer Support.
Resolution:
To upgrade from a single-entity to a multi-entity license, follow the steps below:
1. Contact Unity Customer Experience by submitting a request on their Support Page. Indicate that you wish to upgrade your asset license from single-entity to multi-entity.
2. Unity Customer Support will revoke your current single-entity asset entitlement to prepare for the upgrade.
3. Visit the Unity Asset Store and purchase the multi-entity version of the asset you need.
4. After purchasing the multi-entity version, provide the new order number to Unity Customer Support for further processing.
5. Unity will process a partial refund, typically 33% of the new multi-entity asset purchase price, to credit you for the cost of your previously purchased single-entity license. The refund will be processed within ten business days.
While the current method to upgrade from single-entity to multi-entity licenses involves a few manual steps, following these detailed instructions and coordinating with Unity Customer Support will help ensure a smooth transition. For any additional questions or assistance, please reach out to Unity Customer Support.
More information:
What does ‘Multi Entity’ & ‘Single Entity’ mean?
Asset Store licenses: Extension Assets, Single and Multi Entity assets
How do I purchase additional asset seats for my organization?