- An end-user has requested a refund. I want to know the guidelines on whether I should grant it.
You are allowed to grant a refund for any reason if you would like to. You are, however, obligated to grant a refund if:
- The Asset and/or demo was not as advertised
- The Asset was not compatible with the most recent official release version of Unity available at the time of purchase, and this information was not provided in the Asset description
- The Asset includes unauthorized intellectual property
If a customer requests a refund within 2 weeks of purchase, due to a reason stated above, Unity is authorized to provide the refund on your behalf, providing the refund criteria is met.
We cannot refund users whose purchases are older than 6 months regardless of any other factors.