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2 comments

  • agus s

    Hello Unity
    We're one of the players in the game "Mood to Merge"
    We want to confirm, why hasn't the prize money in my PayPal account yet ?????
    According to the notification the prize money will be sent in 10 days ????
    Please to Unity management if you can pay attention to this problem and be kind
    Thank you for your attention. (now it's April 5, 2021)

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  • Jarvis

    Hello Agus,

    Thank you for comment.

    I am sorry to hear you are having an issue with receiving a payout from a game you are playing. Just to make you aware, Unity is not actually the creator or publisher of the game you are referring to. However, I believe some confusion has been caused here as you may have seen the Unity logo when the game or app started up, as it was most likely made using the free version of our games engine software.

    As Unity is not the creator or this game or app, you will need to contact the publisher directly. You can usually find their contact details on the marketplace or platform you purchased or downloaded the game from. (i.e Google Play Store, App Store etc).

    I hope this has been helpful for you. If there is anything else you need, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

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