If you are an existing user and have interacted with experts in the past, you can connect with them directly. You can connect with those experts in two ways.
Click your profile icon in the top-right corner of the browser screen and select My Experts.
Unity Live Help displays a list of experts you have interacted with in the past. Click Request a Session to create a new request for the expert. If the expert is available, you can instantly connect. If they are not, you need to schedule the request. See How do I schedule a session? to learn more.
You can also click Get Live Help and select the experts you’d like to send the request to. Unity Live Help asks "Would you like to connect with experts you previously worked with?"; select Yes to send the request to a specific expert. You can only see this option if you have interacted with at least one expert in the past.