Symptoms:
- I want to update my payment method.
- I want to change the card/PayPal on my account.
- I want to add a new payment method to my account.
- I want to update the card attached to my subscription
- Payments for my subscription keep failing, how do I add a new card?
- I want to remove the payment card attached to my subscription
Cause:
To make purchases from your Unity account such as subscriptions, services, or on the Asset Store, Unity asks that you add a valid payment method to complete the order.
You may wish to add or change payment details to make the checkout process easier.
Resolution:
Provided that you are the billable owner of the Unity organization, you can use your account settings dashboard to update or add your payment method.
The resolution differs depending on the payment method you want to update. Use the links below to jump to your solution:
Update the payment method for a subscription
Update the payment method of your Unity ID account
For Unity Gaming Services (UGS), please see the article, 'Can I remove my credit card from UGS?'.
If you are updating your payment method on your subscription:
| If you clicked Complete onboarding on the final screen when purchasing or your subscription has been migrated to the Unity Dashboard, please click here to jump to your resolution. |
- Sign in to your Unity ID at id.unity.com
- Click Organizations to the left of the screen.
- Click on the organization with your subscription attached.
- Click Manage (cog icon) to the right of your subscription. (Note: If you’re unable to find your subscription listed on this page, it may be managed through the new system. Click here to jump to your resolution.)
- Click the Manage payment instrument tab.
- Click Update payment method.
| Please note: Payment instruments cannot be completely removed from an active subscription. |
I clicked Complete onboarding at purchase/ my subscription has been migrated to the Unity Dashboard
- Navigate to dashboard.unity3d.com and sign in with your Unity ID credentials.
- Using the left-hand menu, click Projects.
- Using the left-hand menu, click Payment Method.
- Click the blue Add payment method button.
- Select the product you want to use the payment method for (if applicable) > read and agree to the terms of service by checking the box > click Authorize.
- Select your payment method (PayPal or Credit card), and input your payment method details. If you need to alter the billing details, uncheck the box and provide the information.
- Click Confirm to complete the payment.
You will see a $1 pending authorization charge appear on your chosen payment method. This returns back to your account within 72 hours of successful authorization. - Your new payment method is automatically set as your default payment method. To change this, click Set as default > Confirm to ensure payments are automatically taken from your requested payment method.
| Please note: Payment instruments cannot be completely removed from an active subscription. |
If you are updating your payment method on your Unity account:
- Sign in to your account at https://id.unity.com/
- Click Organizations to the left of the screen.
- Click on the organization that you want to update the payment instrument on.
- Click Payment Methods on the left side of the screen.
- Click on Add Payment Method or the pencil button to edit your card details. Once it's done, save the changes.
| Please note: If you have not purchased from the store previously, you cannot add a new payment instrument using this method. To do so, proceed to the checkout upon purchase and enter your payment details when prompted. |
More information:
How do I cancel my subscription?
Comments
8 comments
It's under "Organizations"? What, is that ironically named because it couldn't be organized any better than that? That's where payment methods are being hidden. Glad I finally found out.
Hello David, Thank you for your comment.
I am sorry for any confusion or issues this may have caused.
Just to make you aware, if you have not purchased from Unity previously, either on the Asset Store or to buy a subscription, you cannot add a new payment instrument using this method. To do so, proceed to the checkout upon purchase and enter your payment details when prompted.
After a purchase has been made your payment method will be linked to your account and organization. When this happens, you will have the option to add a new payment method, to replace the existing one.
Additionally, only the billable owner of an organization can manage payment methods, which is also a reason why someone may not see the payment method tab or button.
I hope this information and clarification has been helpful for you.
If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
I Like credit card number And Code New
There is no "Add Payment Method" button on the screen. This needs to be updated.
Thanks for this. It helped to change or update the payment method on my account.
Estou no jogo Mandando convite amigos so que os meus créditos na empresa nao cai de especie algum na conta vou negativar diretamente Google isso palhaçada
Insanity to hide it in this location.
เริ่มจะเข้าใจคับ
Please sign in to leave a comment.