Symptoms:
- I want to update my payment method.
- I want to change the card/PayPal on my account.
- I want to add a new payment method to my account.
- I want to update the card attached to my subscription
- Payments for my subscription keep failing, how do I add a new card?
- I want to remove the payment card attached to my subscription
Cause:
To make purchases from your Unity account such as subscriptions, services, or on the Asset Store, Unity asks that you add a valid payment method to complete the order.
You may wish to add or change payment details to make the checkout process easier.
Resolution:
Provided that you are the billable owner of the Unity organization, you can use your account settings dashboard to update or add your payment method.
The resolution differs depending on the payment method you want to update. Use the links below to jump to your solution:
Update the payment method of your Unity ID account
Update the payment method for a subscription
For Unity Gaming Services (UGS), please see the article, 'Can I remove my credit card from UGS?'.
If you are updating your payment method on your Unity account:
- Sign in to your account at https://id.unity.com/
- Click Organizations to the left of the screen.
- Click on the organization that you want to update the payment instrument on.
- Click Payment Methods on the left side of the screen.
- Click on Add Payment Method or the pencil button to edit your card details. Once it's done, save the changes.
| Please note: If you have not purchased from the store previously, you cannot add a new payment instrument using this method. To do so, proceed to the checkout upon purchase and enter your payment details when prompted. |
If you are updating your payment method on your subscription:
- Sign in to your Unity ID at id.unity.com
- Click Organizations to the left of the screen.
- Click on the organization with your subscription attached.
- Click Manage (cog icon) to the right of your subscription.
- Click the Manage payment instrument tab.
- Click Update payment method.
| Please note: Payment instruments cannot be removed from an active subscription. |
More information:
How do I cancel my subscription?
Comments
8 comments
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It's under "Organizations"? What, is that ironically named because it couldn't be organized any better than that? That's where payment methods are being hidden. Glad I finally found out.
Thanks for this. It helped to change or update the payment method on my account.
Insanity to hide it in this location.
I Like credit card number And Code New
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There is no "Add Payment Method" button on the screen. This needs to be updated.
Hello David, Thank you for your comment.
I am sorry for any confusion or issues this may have caused.
Just to make you aware, if you have not purchased from Unity previously, either on the Asset Store or to buy a subscription, you cannot add a new payment instrument using this method. To do so, proceed to the checkout upon purchase and enter your payment details when prompted.
After a purchase has been made your payment method will be linked to your account and organization. When this happens, you will have the option to add a new payment method, to replace the existing one.
Additionally, only the billable owner of an organization can manage payment methods, which is also a reason why someone may not see the payment method tab or button.
I hope this information and clarification has been helpful for you.
If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.
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