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How do I disable Two Factor Authentication on my account?

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4 comments

  • coder168

    The real problem is it ask for verification code for any changes to security page once your 2FA is enable, and do not to provide a alternative way for sending code. Once it failed in the case like wrong/changed phone number, lost old phone and etc, this will lock the user out their account. Please continue to upgrade Unity 2FA system, it is very useful but only if it is good enough. 

    5
  • Mark

    I tried these steps, but as mentioned in another post you need a 2FA code in order to remove it from your account.
    The problem is I lost my device and am at the moment locked out of my account, I made a support ticket, but it has been open without a single response for about 10 days now.


    I should have made a recovery code, it never occurred to me. I actually expected to have a code, in a similar fashion as Steam, which gives you a recovery code the first time you activate 2fA. 

    Hopefully the system gets some proper recovery steps in the future.

     

    Edit: After several more days I was contacted by Unity support. The problem was solved within a single day! As luck had it, since I was still logged in on my publisher account with an authorized device (my dev pc). I was asked to give the proper credentials and information only visible in my publisher account to manually reset my 2Fa through Unity's support team. After I gave this information This time I made sure to generate recovery codes. Thanks again to the team to solve my issue.

    I decided to add this edit because not only the bad things should be shown, the good actions Unity take are just as important.

    1
  • MICHAEL PALOTAS

    Same issue - this method requires you to log into your account to disable Two Factor Auth.  However, if you somehow lose access to your auth provider, you have no way of logging in.  I had to create a new account.

    At least my original account is safe...?

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  • Derek

    Hello Michael. 

    Derek from Unity Customer Service here.

    I'm sorry to hear you've lost access to your account. You're correct, this method is for users who still have access to the device which they enable TFA on. 

    If you no longer have access to your phone or the authenticator app, please reach out to us at support@unity3d.com 

    We can then remove the TFA from your account allowing you to log in and re/add your device. 

    Please feel free to get back to me if you have any follow up questions. 

    All the best.

    Derek.

    Unity Customer Service. 

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