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I have been asked to enter a verification code while trying to log in. Why did I receive this?

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2 comments

  • Derek

    Hello Everyone. 

    Derek from Unity Customer Service here.

    If you are having any problems with getting your account verification code, please reach out to support@unity3d.com

    If you state the address linked to your Unity ID and a step by step of what is going wrong, we can investigate the error.

    All the best. 

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  • Derek

    Hello Josh. 

    Derek from Unity Customer Service here. Thanks for your comment. 

    I'm sorry to hear you've been having trouble logging in. I'll do my best to assist you. 

    When our system detects your account being logged in from a different IP, it sends your email this extra verification step as a security procedure. 

    When our system sends you an email with the verification code, we have no control over whether you receive that. 

    I've checked over your email in our system and can see that the email with the code is being sent out to you successfully. This means that a network issue is blocking the email from being received to your inbox. 

    For this reason, I recommend whitelisting all @unity3d.com address' in your network and trying again. If this doesn't work, please check your network settings. If you have any internet security, firewall or proxy running please try turning them off whilst you try again.

    If you cannot turn these, off please check the following article on how to allow Unity through your network 

    https://docs.unity3d.com/Manual/upm-network.html

    Other than that, the only other explanation could be due to a security setting in your email provider. In which case, I recommend reaching out to them to see if they know why you may not be receiving some emails.

    If the problem persists. Please feel free to reach out to support@unity3d.com and we will investigate further :) 

    All the best. 

     

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