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Important: While deleting Unity organizations is possible, this action bears some risk. Before proceeding, ensure that you have no assets within the Asset Management section of the organization, no UGS services enabled, and all projects are securely backed up. After your organization is deleted, we may be unable to recover your data. |
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Symptoms:
- I have an organization on my Unity account that I do not wish to use.
- There are a number of different Unity organizations on my account. I wish to delete the duplicate organizations.
- I tried to delete my Unity organization, but I get an error.
Cause:
There may be a time when you wish to delete a Unity organization on your account because you have too many, or one is no longer in use.
You cannot delete a Unity organization with any Asset Store or Unity subscription (previous or current) purchases attached. This feature is only available for organizations with no projects or purchases. Default organizations also cannot be deleted, but a workaround is to rename them.
Organizations can only be deleted by the current Billable Owner. By default, this is the original creator of the organisation.
Resolution:
To delete an empty organization (with no projects, purchases, or assets) from your account:
| Important: Before deleting a Unity organization, please ensure that all Unity Gaming Services (UGS) subscriptions have been successfully canceled. Deleting a Unity organization will not automatically cancel these subscriptions and you may still be charged. See the article, 'Can I cancel my UGS subscripton?', for more information. |
- As the Billable Owner, sign in to your Unity ID at id.unity.com.
- Click Organizations to the left of the screen.
- Click the organization name you want to delete.
- Click Delete Organization on the left side menu.
- Confirm the deletion by clicking the Delete button.
If the deletion is successful, you’ll see a pop-up like the one shown here:
ID accounts require a Unity organization to function correctly, therefore upon creating a new Unity ID, a ‘default’ organization is automatically created using your username as the organization name.
These default organizations cannot be deleted. If attempted you will see an error message pop up:
However, a workaround is to rename your default organization.
If the organization does not belong to you, you can leave the organization in the organization’s settings menu.
More Information:
How do I transfer a Project from one Organization to another?
How do I leave an Organization?
What is an Organization?
How do I rename my Organization?
Comments
46 comments
can you maybe *make it possible*?
Hey Markus,
It's something we are still exploring to do. We'll be sure to notify everybody once this ever becomes a thing but for the moment, I'm afraid we can only advise what is currently stated in the article.
+1 to making this a thing.
As far as I can tell there is no way for me to have avoided being given an autogenerated "unit-sdkfjghbskildfuvyg" organization when I created my account, which obviously I never intended to use since I immediately was added to my company's organization. So now I just have this other pointless organization against my account. Come on, this is easy!
Hi Richard,
Thanks for your feedback - this is something we are looking into! I completely understand it not ideal having a auto generated account name!
You can change your org name, however, when logged in at id.unity.com!
- Click on your preferred organization
- Click on 'Edit' under the 'Organization Details' heading
- Change Organization name
I hope this helps!
Thanks for the reply Lily. I've renamed the organisation to something that I won't choose accidentally for now. At the time I was doing some work that took me into the organisation screen quite a lot, but I've finished that now so it's become less of a pain. Thanks again.l
+1,000,000 for making this a thing. I went buck-wild with organizations not knowing they couldn't be deleted. Please prioritize this
Hi Kenny,
Thank you for your feedback.
If there is any update for deleting organizations being made possible, this article will be updated accordingly.
Hi Zechariah,
Thanks for the comment.
Can you let me know more information about the link to the organization?
I've checked that the existing organization number (ID) doesn't change even though we change the name of its organization.
For me its more of a visiblity thing. Its just annoying to constantly have to see it whenever I am trying to get to an Organization when I know I am not going ever use it. I am curious if there would be a way to just archive it, give it an archived variable that doesn't actually delete the organization, just make it so it doesn't show up in your list of organizations anymore.
This is now even a problem / e.g. Unity Learn Premium starts on a random org... So now I don't have it on my main org with sub, but some random org got a trial assigned.
Hi Tonci,
Thanks for your feedback.
I've checked that Unity Learn Premium subscription can be only purchased under the default organization. Unfortunately, there is no option to change default organization via online dashboard currently but I will share your feedback with our internal team to see if there is solution for it.
Oh Lordy .... i created an organization by mistake, and even named it THQ Nordic .... Of course i'm NOT the owner of THQ Nordic ...
Looking for a way to remove the org, i landed here
Please, please introduce the option to delete an organization !
It would be really great to be able to do this.
Not being able to change default org obviously affects even paid services (like Learn Premium).
It is unacceptable that we can't use a service because you don't have the basic functionality for profiles.
Learn Premium is part of the Plus and Pro subscription which is assigned to the organization we want, but Learn is always pinned to the default organization that is not necessarily the one with the subscription.
How is this even a thing?
Do you need help with the account/customer-features/web development?
+1 for a fix
Hello all
Derek from Unity customer service here.
At this time, there is no plan on implementing a "Delete Organization" feature in the Unity ID accounts page.
I understand that some users would like their accounts and Organizations set up in a particular way..
That being said, our support team are always available to help give advice on organizations management, license management, and general accounts queries.
That way you can get your account in a way which you can manage your account easily. Please feel free to contact us at support@unity3d.com
Please feel free to reach out to us if you would like to discuss this further.
Yes, please make this a thing.
I've had my "DO NOT USE" organization in limbo for almost two years now.
The very least let us hide unused organizations so they won't show up in dropdown menus in unity editor etc.
Is this a technical or a business decision to not allow removing of organizations? I am extremely surprised this is not a basic functionality and it violates the basic CRUD (create, read, update, delete) expectations users' have for any web service object they create. Here is an explanation of what users expect
It's a business decision. Untity tracks Editor usage per organizations and any kind of removal would probably interfere with the data.
Thanks Tonci for getting back on this. If the reason is a business decision, would it be possible to treat these old organizations as business logic and remove them from the UI that is exposed to users?
For example, is it possible to create an end-user UI to delete the organization but only archive it on the backend using an is_archived column in the org table? If the user requests to delete the organization then the action only needs to change the bit on the is_archived column from false to true. Then the end-user ui will only need to query organizations where the is_archived column is false; This would improve the end-user experience and maintain your business requirements. Of course, the other service UIs that reference the orgs would need to add the is_archived query as well.
Regarding the business decision to track organizations. I would be worried that tracking false or incorrect organization is not producing accurate metrics of end-user use. Adding the is_archived query to the parsing usage metrics would also provide a better representation of actual organizations use
Sorry if it sounded otherwise, but it's simply a guess on my side - I'm not affiliated with UT. :)
I guess that could be a complex reason being an obstacle here.
Not a very friendly on-boarding experience. The default Organization was my login, so it wasn't clear there was a default organization, so I hit the create, only to discover I can't delete it. Now wasting time figuring out it isn't possible. Will not recommend.
Really, you can't delete accounts owned by yourself? That's ridiculous.
And Transfer Assets, must be a great thing too, because you cannot choose which organization they will be bound when you redeem them via code.
Shouldn't this kinda be a thing..you know GDPR and all that fancy data protection stuff especially if someone has their username as their legal name since the URL created for the Organization can not be changed. (I'd suggest using a generated URL instead of the username as the URL in that case)
Please.... How hard can it be for +500 developers?
Hi all,
A piece good news to share to everyone is that deleting of empty organization is now official and live!
We have updated the article so you can follow the steps outline and proceed to action on it.
This has been possible with all your feedbacks provided to us and we will continue to strive in improving the tools for our users.
Hey - that's a nice surprise !
Thanks for the info Hazel . Went straight over to my account and deleted that flawed organization i created by accident and it worked !
Thanks a lot for listening !
@Hazel
This is great news, but unfortunately the naming workaround for the default organization is not sufficient in my case, as my paid subscriptions are on a "non default" organization that I need to keep, and I need to delete the other "trial" organization that turns out to be "default".
So please enhance the solution to mark a specific organization as the default.
Hi Steffen,
Sorry to hear you are still having some problems with this! Unfortunately, at this time, it is only possible for empty organizations to be deleted.
It seems that you have a bit of a unique situation, however, as this is affecting your license management.
Please feel free to reach out to our Customer Service team here, as I believe we may have a potential workaround for your case!
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