- I have requested a refund from the Publisher and they have not replied.
- I have not received help with using my asset.
- My asset is not working.
The asset you purchased may not be working properly or is not as advertised. We suggest the Publishers provide an adequate level of support for their own assets, so we encourage you to request support directly from them before we intervene.
If the Publisher has not replied after 14 days and you have decided to ask for a refund, we have a refund policy that takes effect in the following circumstances:
(a): Within 2 weeks of purchase of a license to an Asset where,
(i) the Asset was not as advertised (including any demo made available);
(ii) the Asset is not compatible with the most recent official release of Unity and no information was provided at the Unity Asset Store to indicate that Asset is so incompatible; or
(iii) the Asset includes unauthorized intellectual property.
(b) The Asset is removed from the Unity Asset Store within 4 weeks of purchase of a license to an Asset and,
(i) the Provider caused the removal; or
(ii) Unity removed the Asset because it is or is alleged to be defective, malicious, infringes intellectual property rights of another person, defames, violates a third party's right of publicity or privacy, or does not comply with applicable law.
If the Publisher denies the refund in any of the above scenarios or still does not reply to you, please contact Customer Service for investigation.
Please note that our refund policy is taken from our EULA, please find more information on our terms and conditions from the Asset store in the following link: