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What do I do when a publisher does not contact me back or provide support?



  • matthew molller

    what if you need help and not a refund how long do you wait until you call unity

  • Jarvis

    Hello Matthew,

    Thank you for your comment.

    If you need some support or technical assistance from an Asset Store publisher and have not had a response immediately, we do advise to allow up to 14 days to give the publisher time to respond.

    In the event that the publisher does not get back to you, or using their support website/forum does not help, you can contact Unity Support to step in to help.

    I hope this helps. If there is anything else you need in the meantime, please feel free to email us at or alternatively, you can submit a ticket via this web form.


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