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33 comments

  • davoodnikoo

    when i want to log in into unity hub for using assets, when I enter my email and unity ID password , the window suddenly pup out and will be disappeared.and when I open unity hub it says "the server is unresponsive currently", my network connection is alright!.. what should i do?

    and I can easily access  https://assetstore.unity.com/ without going through Unity hub.

    1
  • Dawid Dąbek

    Jarvis I have a problem, I don't know why I don't have an install tab after installing unity

    1
  • Unity AJ_KR

    Hi Davoodnikoo, 

    Thanks for the comment. 

    Can you confirm if the same issue still persists when you try to access asset store page : https://assetstore.unity.com/ without going through Unity hub?

    In that case, please submit your question to support team, and we will look into your issue further. 

    0
  • Youssef Abdallah

    @Jarvis,
    Thank you

    0
  • Youssef Abdallah

    Hi,

    I have an issue with package manager in unity some packages are not available in package as animation rigging i cannot find it. Is there any solution?

    0
  • calin

    Hi,

    My plus membership got renewed automatically to a month by month. I want it to have it a full year prepaid so I can save some money. Is it possible to get a full year including the month I have already started at the same price as of a full year?

     

    Thanks.

    Calin

    0
  • Ingrid

    Hi Lise,

    Thank you for reaching out.

    I am sorry to hear that you are having some issues with the game you are playing. 

    I do understand how these things can cause some inconvenience. Unfortunately, we’re unable to provide support or assistance in regards to your issue as Unity did not develop or publish the game you’re referring to. Depending on where you purchased this game from (Apple/Google Play Store/Steam etc) you should be able to find the correct publisher details on the marketplace you purchased from. 

    Just to make you aware, Unity is the developer of games development software, used to create games, mobile apps, and VR/AR experiences. We do not actually create or develop any games ourselves. 

    I’m sorry I couldn’t be of further assistance at this point. 

    All the best.

    0
  • Rory

    Hi ANDREA SANTINI

    Thanks for contacting us. Sorry to hear that you are having issues with Unity Forma. 

    I have reached out to our Salesperson about this requirement, and he will be in touch with you in the next couple of days. 

    All the best. 

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  • ANDREA SANTINI

    Dear Rory and team...I have the same problem Mark Drake had above, tried to contact sales about Unity Forma several times with no success. Can you help? My team urgently needs some advice in view of buying a license. Andrea Santini

    0
  • JAGOBD Official

    yes

    0
  • Unity AJ_KR

    Hi Davoodnikoo, 

    Thanks for the reply. 

    I am sorry to hear that you are having some issues accessing asset store via Unity hub. I can understand how this can be an inconvenience for you.

    Generally speaking, the error message 'the server is currently unresponsive', relates to a connection issue. In order to troubleshoot this problem, please follow the guide below:

    - There could be a temporary server issue on Unity's side. Please close Unity completely and retry to rule this out.

    - You may have a firewall or proxy in place, which is disrupting the connection. Please try allowing these ports in your settings: 80 and 443.

    - It is likely that you also have some anti-virus software that is blocking the connection. Please try disabling this and trying again to see if it will work.

    - There may be a weak or intermittent Internet connection in your local network. This is less likely than the points above, but still worth checking on just in case. Always make sure you have the best possible connection to the internet when using Unity.

    I would also try whitelisting these URLs:

    id.unity.com
    api.unity.com
    license.unity3d.com
    activation.unity3d.com
    sl-http.unity3d.com
    developer.cloud.unity3d.com
    core.cloud.unity3d.com
    accounts.unity3d.com

    As well as these hostnames:

    id.unity.com 104.197.162.251
    api.unity.com 35.188.73.83
    license.unity3d.com 35.195.230.199
    activation.unity3d.com 35.195.230.199
    core.cloud.unity3d.com 35.192.189.147

    assetstore.unity.com 35.238.21.138 (edited)
    kharma.unity3d.com 35.238.21.138
    www.assetstore.unity3d.com 35.238.21.138

    Hopefully these steps help you to resolve your issue. If they do not, please get back in touch and I can see what else we can try.

    I look forward to hearing from you again soon!

    0
  • Derek

    Hello Yahia. 

    Derek from Unity Customer Service here. Thanks for reaching out to us. 

    When downloading Unity, if you are receiving a message telling you there's not enough space on your machine this is likely to do with an issue local to your machine/network. 

    If you are certain there is enough space, I recommend trying some of the suggestions posted here.

    If you are still experiencing issues with this, please feel free to reach out to support@unity3d.com 

    Or you can submit a bug report via the Hub. This will open a dialog with the Hub Devs. 

    1. Open Unity Hub
    2. Click the account account icon in the top right.
    3. Select Report a bug. 

    Please make sure you also experience the error first, then provide the hub log file. 

    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs

    Mac: ~/Library/Application Support/UnityHub/logs

    Linux: ~/.config/UnityHub/logs


    I hope this information helps. All the best

    0
  • yasin sharif

    i always liked your games and now i am here!!!

     

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  • davoodnikoo

    Hi,

    I sign in the unity site, but when I want to log into unity hub to buy assets,.. it leaves an error down below that says "the server is unresponsive".

    and when I input my email and password(absolutely correct) the login window will disappear immediately and I can't sign into unity hub although I have Unity ID.thanks

    0
  • Jarvis

    Hello Youssef,

    Thank you for your comment. I am sorry to hear that you are having some issues with the Package Manager in the Editor. Sadly, we are not able to help with technical issues here in the comments section, however we do have some resources available to help you with this.

    I would first recommend visiting our support forums to search for posts which might help solve your issue. You can visit our forums here. If you cannot find any posts which solve your problem, you can also make a post of your own to seek some advice.

    You might also find the Unity Manual helpful when working in the Editor. Please visit the manual here.

    I hope this has been helpful for you. If there is anything else you need in the meantime, please feel free to email us at support@unity3d.com or alternatively, you can submit a ticket via this web form.

    0
  • omar messied

    instalé la aplicacion en mi pc y cuando entre para crear un proyecto y le doy a a new no me deja y me pone no editor installed 

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  • Unity AJ_KR

    Hi Brauser college,

    Thanks for the comment and apologies for the delayed response! We have had a high volume of support tickets recently.

    Let me look into your ticket : #841260 and get back to you soon.

    0
  • Unity AJ_KR

    Hi Plan Marketing, 

    Thanks for your comment and sorry to hear that you haven't get any response from our sales channel.

    If you have any request in regards to your subscription, please contact us via support@unity3d.com

    We have had a high volume of support tickets recently, so haven't been able to get to your question as quick as we would have liked!

    I will take a look at your submitted ticket : #848748 as soon as possible. 

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  • Zheka_17

    Can you please help? I have a problem: when I downloaded UnitySetup-iOS-Support-for-Editor-2019.3.9f1 to play my game on the iPhone, I can`t install the software, Apple said that I should contact you. Can you help?

    0
  • Brauer College Unity

    Unity guys,

    I've lodged a job about an urgent licence issue but haven't had a response yet. Any chance you can follow up REQUEST #841260?

    Cheers...

    0
  • Yahia Gaber

    When i am downloading unity from unity hub and select every thing i need it tells me that there isn't enough space although i have more than enough space

    0
  • Derek

    Hi Fabian. 

    Thanks for reaching out to us.

    I've created a ticket for you to look into your accounts log in issue. I will be in touch shortly.

    Thanks.

    0
  • Unity AJ_KR

    Hi Zheka_17

    Thanks for your comment on it. 

    Can you send your request to support@unity3d.com with more details ? so that we can assist you further. By the way, I'd like to double confirm that you developed your own game and trying to build it via IOS module? 

    If you have an issue with IOS module installation via Unity hub, you can try to install it from build settings in the Unity editor like the attached screenshot file. 

     

     

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  • Tengo un problema, y es que al iniciar sesión en Unity, coloco todos mis datos y me dice que el email o la contraseña están mal. Por favor ayuda 

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  • Nika Musatov

    hi I need help with making an account

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  • Mark Drake

    I've used various "contact us" forms throughout the site in an attempt to contact Unity Sales, and the Unity Forma team. It's been weeks, multiple submissions, and yet nobody has replied to us. Is this how you treat a $7,000+ qualified lead? It's got to be worth someone's time and effort to write us back a single email.

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  • Rory

    Hi Mark Drake

    Thanks for contacting us. 
    Sorry to hear that you have not heard back from Unity Sales or the Unity Forma team. 

    I have checked the system, and your ticket #1077033 has already been handle by the Customer Service team, which has been escalated to the correct team. You should expect a reply from Sales really soon. I appreciate your patience.

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  • Lise Mari Warner

    So I downloaded one of y’all’s games and sure enough it’s a scam!! Says your cash out will hit your PayPal in seven days ! Everytime the clock gets
    Down to an hr left another day is added !! Went back to review the reviews and everyone has had this problem! I’m going to call a lawyer !! I have saved screen shots and have plenty of proof

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  • Plan Marketing

    I'm trying to contact sales about Unity Plus renewal but nobody answers and the ticket link on the contact form email response is broken! Can anyone help me?

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  • Unity AJ_KR

    Hi Dawid, 

    Thank you for your comment. 

    Do you mean you cannot see this Installs tab after installing Unity hub ?

    Please reach out to us via support@unity3d.com with more details so that we can assist you further. 

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