Question:
- I have less than three users and 5GB, which is now free. When reactivating my Plastic SCM subscription, I was charged $7. Why?
Answer:
Cloud Edition is now free for up to three users and up to 5GB. If you are below that number, you will not be charged in future invoices.
However, when a customer reactivates an account, we apply the minimum charge (in this case, one user at $7).
The reason for this is that we want to avoid a customer exceeding that volume, start a subscription, cancel before the initial 30 days, reactivate if for free, cancel again, and so on.
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