Symptoms:
- I have been playing a game that stated I would receive a real cash payout, but I did not get this. What do I do?
- I have been using a 'Made With Unity' (MWU) app/ game, and I think it is fraudulent.
- I need to report a scam game/ app.
Cause:
Unity Technologies provides world-class tools for content creators to develop, operate, and monetize their games and applications.
Beyond making these development tools available to the market, Unity Technologies has no affiliation with the creators of many MWU titles and does not otherwise own or control the development or operation of these games. As such, we are not able to assist you with this issue.
Resolution:
We understand your confusion because the game/app you are using was probably created with a free version of our game engine, and our logo would have appeared on start-up (also known as a splash-screen).
If you are experiencing a problem with a MWU game or app, we suggest you contact the game developer to reach a solution.
Contact information is typically found within the settings of the application or on the relevant app store page.
On the other hand, if you consider that a MWU game or app engages in fraudulent behavior or is giving false information, you can flag or report it directly to the store where you downloaded the game/app (for example, the Apple App Store or the Google Play Store).
To flag a Google app/game, follow the steps in the link: Flag apps, games, or music as inappropriate.
To report/flag a game/app in the Apple app store, you can follow the steps outlined in the link: Flag an app in the Apple store.
More Information:
Comments
3 comments
Hello Maryam.
Derek from Unity Customer Service here.
To better further assist you with your inquiry please feel free to reach out to support@unity3d.com with as many details on the error as possible. We can then help as best as we can.
All the best.
This is completely wrong! I am a single mother who fell victim of this scam spending countless hours thinking I would get help paying rent to put a roof over my newborns head and all they did was waste my time and give me false hope making me slip into a depression. Honestly curse you! Curse whoever made this! You are taking advantage of innocent people for your own benefit. Stupid Americans right? It's all fun and games for you, karma is real.
Hi Cassandra,
I am sorry to hear that you are having some issues with the game you are playing.
I do understand how these things can cause some inconvenience. Unfortunately, we’re unable to provide support or assistance in regards to your issue as Unity did not develop or publish the game you’re referring to. Depending on where you purchased this game from (Apple/Google Play Store/Steam etc) you should be able to find the correct publisher details on the marketplace you purchased from.
Just to make you aware, Unity is the developer of games development software, used to create games, mobile apps, and VR/AR experiences. We do not actually create or develop any games ourselves.
I’m sorry I couldn’t be of further assistance at this point. If you have any other questions about Unity, please let me know and I would be happy to help!
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