- What is the Unity plug-in (the Helpshift mobile SDK for Unity), and how do I obtain it?
- What does it mean to integrate the Helpshift mobile SDK, and why would I want to?
- What happens if I never integrate the Helpshift mobile SDK?
- What should I know, or have, before I integrate the Helpshift mobile SDK?
The Helpshift mobile SDK is a set of API-addressable customer service and support features, which you — or a developer who works on your behalf — can embed and customize in your iOS and Android apps. Among its other features, our mobile SDK adds in-app customer support experiences to your apps.
NOTE: Do not confuse Helpshift mobile SDK APIs with the REST APIs for Helpshift as a platform.
- Mobile SDK APIs are how a mobile app developer submits API calls from your own code (as it runs on a single mobile device) to the code in the SDK (which runs within your app on this same mobile device). These APIs have relatively few addressable endpoints.
- Platform APIs are how Helpshift administrators submit calls from any external client system to their hosted Helpshift instance. These APIs have many dozens of addressable endpoints.
The process to incorporate an SDK into your source code is called ”integration.” After integration, you can:
- Deliver in-app, self-guided customer service, via your bots and Help Center.
- Deliver in-app, agent-guided customer service, via workflow automations.
- Submit API calls from your app to its integrated SDK.
Our mobile SDK is available in multiple formats and versions. It works in tandem with a subscription to the Helpshift platform. Unity customers use the Helpshift mobile SDK for Unity.
None of these capabilities are available until your SDK integration is completed.
Many details about obtaining, understanding, and implementing our mobile SDK are available on https://developers.helpshift.com. Meanwhile, here are some of the most important details: