Symptoms:
- The asset does not function properly in Unity 6, and a refund is requested.
- All objects appear with a pink material error, indicating compatibility issues with Unity 6.
Cause:
- The asset may not be fully compatible with Unity 6 due to shader or material-related issues.
- The publisher may need additional time to update the asset.
Resolution:
- Ensure that you are using the asset with the recommended Unity version.
- Contact the asset publisher for technical support and potential refund options. Provide a detailed explanation of the issue for further assistance.
- If the publisher agrees to a refund, obtain and provide the email confirmation or any relevant documentation to proceed with the refund request.
- While the asset should work with Unity 6, if you are unable to resolve the issue with the publisher, please provide additional details, such as error messages, screenshots, or screen recordings, to the Customer Experience team for further review.
More information:
For detailed steps on resolving pink material errors when importing assets into Unity, refer to the Unity support article: Resolving Pink Materials When Importing Assets Into Unity.