I am having trouble activating my ArtEngine license. What can I do? – Unity

Symptoms:

The ArtEngine licensing process fails.
I cannot get ArtEngine to launch even after activating my license.
I can't activate my ArtEngine license.

Cause:

Resolution:

In order to activate an ArtEngine license, you must make sure you have an active ArtEngine subscription assigned to your Unity ID. For instructions on assigning a subscription seat, see the article, 'How do I assign a seat to a user?'.

For a reminder on the process of how to license ArtEngine, check out the following article in the ArtEngine manual: How to Install and Activate an ArtEngine License?

Providing you have an active ArtEngine subscription assigned to you and are still having trouble activating your license, please follow the steps below:

1. Delete any existing license files on your machine to allow a license refresh. To do so, launch the ArtEngine application, and in the License Activation window, click Reset.

2. Reactivate your ArtEngine license following the steps in the ArtEngine manual, 'How to Install and Activate an ArtEngine License?'.

If you are unable to use the Reset button as above, you can delete the license files manually. Please, close ArtEngine and follow the next steps:

1. On your system, navigate to %ProgramData%\Unity\Licenses and delete any ArtEngine License files.

2. Navigate to %LOCALAPPDATA%\Unity\Licenses and delete any ArtEngine License files. Note: If you cannot see this folder or files, make sure to make hidden items visible in your File Explorer settings.

3. Navigate to %appdata%/.artomatix and delete the following files:

.unity.token

.license

.license.alf

4. Download and install the latest version of ArtEngine via the link you received in your email. This link is always kept up-to-date with the latest ArtEngine build.

5. Once the installation is completed, the application will prompt you to sign in. Please, Sign In using the Unity ID account which has your ArtEngine subscription.

If you get a pop-up from your browser requesting to open the Artomatix.Updater app, tick the checkbox to always allow opening links of this type (optional) and click Open Artomatix.Updater.

6. After signing in, click Activate New License and wait for the application to start.

If you are still unable to launch ArtEngine after following these troubleshooting steps, please reach out to us at artengine-support@unity3d.com and submit your ArtEngine log files.

More information:

Please, check out the ArtEngine Manual for tips and tricks on how to get the best results with ArtEngine.

If you have further questions, please feel free to email us at artengine-support@unity3d.com or submit a request with our Support Team.

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