Vivox: Why was my application rejected from going into production?

NOTE: This is only applicable for Vivox Developer Portal users. Unity Dashboard users do not go through this process.

To provide the best experience for your users and the other users on the same production environment, your application integration with Vivox must be complete and tested in the sandbox environment. This means that your application can be rejected from going into production if it hasn’t had enough usage or testing in the sandbox environment. To learn more about the differences between environments, see What is the difference between Sandbox and Production modes?

When testing your application in the sandbox environment, perform all operations that would be typical for a production situation. It is recommended that you test your application with at least 10 participants for several days. Some developers might need to run a limited closed beta (100 participants or fewer) to evaluate their integration. Keep any user who is involved in the testing process signed in to the Vivox system for at least 15 minutes. The closer your sandbox environment testing is to your live experience, the more likely you can discover any issues before your application goes into production.

Note that your application will also be rejected if you have not added Vivox branding. In addition, your screenshot must clearly show the Vivox logo. For more information, see Where can I download the Vivox Brand Book and Vivox logo images?