Why am I not getting cognitive load data?

 

You may not be receiving cognitive load to your code because you have the incorrect license type.

 

 

Log in to the developer's console and make sure that your license type for your organization is Trial, Developer, Academic, or Enterprise mode.

 

If your license type is Core then you are not licensed to receive cognitive load data.

 

Additionally, cognitive load needs around 60 seconds of valid eye-tracking data to start reporting values.

 

To learn more about converting your Core license to a Developer, Academic, or Enterprise license, see the licensing page for more information.

 

 

If you encounter any issues, please contact Omnicept Tech support by submitting a ticket on the support page.