Submit a request
Use this form to submit an appeal request if you are a publisher whose account is locked. Before submitting this form, please familiarize yourself with Unity’s Monetization Services Terms of Service, Content Policy, Invalid Activity Policy, and Account Block FAQ page.
If you have additional information that could explain invalid activity on your mobile app(s) such as traffic logs, please include them in the Attachments section at the end of this form. Please follow all stated instructions while filling out this form and provide all requested information. Once Unity has reached a decision on your appeal, further appeals may not be considered.
Welcome to Unity Customer Experience!
Talk to us about activations, Hub errors, account management, billing, Asset Store and more. We are here to help you with all your non-technical requests.
Please note: We are currently receiving a high volume of requests relating to accounts, licensing and subscription questions. This has caused a significant delay in our response times and the SLA is 2 months. For Asset Store questions, our current SLA is 2 months. Please bear with us, we’re attempting to get back to our customers as quickly as possible. In the meantime, your patience and understanding is much appreciated.
We are not able to aid with in-Editor technical errors or advice. For technical help, please see our Forums, Answers pages. To find out more about our paid Support services, talk to our colleagues in Sales.
If you are a registered Engine Support user, please ensure that you are signed in with the correct account to submit a ticket through our dedicated ticket form.