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If this isn't an emergency, please select 'High' priority instead.
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Unity Engine Support
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Starter Success
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You organization is currently at or above the limit of concurrent tickets included in your support service. You can still submit a ticket, but it will be held in a queue for activation once there is space available.
High: Team production is degraded. Workaround available but producing significant inconveniences. Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions. Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.
Urgent: Team production is down. Live ops are down. Release milestone imminent. No workaround. High: Team production is degraded. Workaround available but producing significant inconveniences. Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions. Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.
Please enter the details of your request and be as detailed as possible. Some examples of the information we usually need:
- Operating System, Target Platform, Hardware & Firmware of device.
- Is it a bug? Tested in the latest version? Include the bug case below.
- Uploaded minimal reproduction project (*), including steps to reproduce the issue.
- Any previous research done (e.g.: documentation) or tests performed.
(*) ZenDesk has a file attachment cap of 50 megabytes. For larger files, we can provide an online folder to upload the files.
Please use this form to submit a support ticket if you require assistance integrating or using Analytics, Authentication, Campaigns, Cloud Code, Cloud Save, Cloud Content Delivery, Economy, Player Engagement or Remote Config gaming services.
Use this form to submit a request to the Vivox support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
Use this form to submit a request to the Lobby support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
Use this form to submit a request to the Relay support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
If you have questions, please contact us at fraud-request@unity3d.com.
In order for Unity to consider your request, you are required to create a copy of the Excel template found here, fill out the required information, and upload it in the Attachments section at the end of this form.
Use this form to submit a request to the Multiplay support team. Here you may request help with implementation, make feature requests, report bugs, and more. Please include as much information as possible.
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Please use this form to submit a support ticket if you need help with our Relay or Lobby products.
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