Submit a request
Use this form to submit an appeal request if you are a publisher whose account is locked. Before submitting this form, please familiarize yourself with Unity’s Monetization Services Terms of Service, Content Policy, Invalid Activity Policy, and Account Block FAQ page.
If you have additional information that could explain invalid activity on your mobile app(s) such as traffic logs, please include them in the Attachments section at the end of this form. Please follow all stated instructions while filling out this form and provide all requested information. Once Unity has reached a decision on your appeal, further appeals may not be considered.
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If you are a registered Engine Support user, please ensure that you are signed in with the correct account to submit a ticket through our dedicated ticket form.
Unity Engine Support
Please use the form below to submit your support ticket.Unity Pro Support
Please use the form below to submit your support ticket.Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions.
Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.
High: Team production is degraded. Workaround available but producing significant inconveniences.
Normal: Error messages. Annoyances. Workarounds reasonable. Usage clarifications and questions.
Low: Feature requests. Roadmap questions. Documentation improvements or correction requests.
- - Operating System, Target Platform, Hardware & Firmware of device.
- - Is it a bug? Tested in the latest version? Include the bug case below.
- - Uploaded minimal reproduction project (*), including steps to reproduce the issue.
- - Any previous research done (e.g.: documentation) or tests performed.
(*) ZenDesk has a file attachment cap of 50 megabytes. For larger files, we can provide an online folder to upload the files.