Submit a request
Use this form to submit an appeal request if you are a publisher whose account is locked. Before submitting this form, please familiarize yourself with Unity’s Monetization Services Terms of Service, Content Policy, Invalid Activity Policy, and Account Block FAQ page.
If you have additional information that could explain invalid activity on your mobile app(s) such as traffic logs, please include them in the Attachments section at the end of this form. Please follow all stated instructions while filling out this form and provide all requested information. Once Unity has reached a decision on your appeal, further appeals may not be considered.
Welcome to Unity Customer Service! Talk to us about activations, Hub errors, account management, billing, Asset Store and more. We are here to help you with all your non-technical requests
We are currently seeing response times of up to 5 days, but hope to get to your question sooner.
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If you are a registered Engine Support user, please ensure that you are signed in with the correct account to submit a ticket through our dedicated ticket form.