Accounts
Sometimes referred to as Unity Developer Network, this is the area for Accounts issues.
- I cannot open the Unity Hub
- How can I subscribe to or unsubscribe from Unity's marketing emails and product updates?
- I'm trying to update my email address on my Unity account, but I'm encountering an error that says 'You have too many emails. The maximum is 5.'
- How can I close my case/ticket that I submitted?
- Cancellation of the Runtime Fee and Pricing Changes
- Can I delete the default payment method associated to my account?
- How do I delete my Unity Pulse account?
- My company's name is changing. Do we need to do anything?
- Why have I not received my confirmation/password reset email?
- I see the error 'Invalid captcha, please try again'.
- What computer do I need to run Unity?
- I am unable to confirm my email address/reset my password.
- I see the error, 'We have encountered an issue during this login attempt. Please contact Unity Support(support@unity3d.com)'.
- I'm trying to sign in to my account, but I see the error, 'Sorry, this link is no longer valid. Conversation Ip Violation...'
- How can I contact Unity?
- I am not receiving my Two-Factor Authentication (TFA) code.
- I have been asked to enter a verification code while trying to log in. Why did I receive this?
- How do I deactivate Two-Factor Authentication (TFA) on my account?
- How do I change or update the payment method on my account?
- I cannot delete my account
- How do I permanently delete my Unity account?
- How can I sign into the Unity website and Unity Editor?
- How do I create a Unity ID account?
- How do I enable Two-Factor Authentication (TFA) on my account?
- How do I reset my password?
- How do I change my username?
- How do I change the email address attached to my Unity account?
- I have misspelled my email address when creating my Unity account. How do I change this?
- I am locked out of my account, I cannot sign in.
- How do I find out about disruptions to the Unity site and cloud-based Services?