Live Help: User FAQ
- Are experts Unity employees?
- Do I get to select my expert?
- How can I claim a refund if I am not satisfied with the expert?
- How do I access the code history and chat transcripts from my previous sessions?
- How do I add/modify/remove my credit card information?
- How do I cancel my active requests?
- How do I connect with an expert that I previously interacted with?
- How do I get connected with an expert?
- How do I know the connected expert can help me, without paying for the session?
- How do I post a help request?
- How do I schedule a session with an expert?
- How do I see my payment history?
- How do I set my budget before connecting with an expert?
- How do you screen and approve Community Experts?
- What do you mean by 5-minute risk-free grace period?
- What happens once I am connected with an expert?
- Which browsers does Unity Live Help support?
- Why was I charged $1 after I added my credit card as the payment method?
- Why was I charged even though I did not start a paid session?