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  3. Live Help: User FAQ

Live Help: User FAQ

  • Are experts Unity employees?
  • Do I get to select my expert?
  • How can I claim a refund if I am not satisfied with the expert?
  • How do I access the code history and chat transcripts from my previous sessions?
  • How do I add/modify/remove my credit card information?
  • How do I cancel my active requests?
  • How do I connect with an expert that I previously interacted with?
  • How do I get connected with an expert?
  • How do I know the connected expert can help me, without paying for the session?
  • How do I post a help request?
  • How do I schedule a session with an expert?
  • How do I see my payment history?
  • How do I set my budget before connecting with an expert?
  • How do you screen and approve Community Experts?
  • What do you mean by 5-minute risk-free grace period?
  • What happens once I am connected with an expert?
  • Which browsers does Unity Live Help support?
  • Why was I charged $1 after I added my credit card as the payment method?
  • Why was I charged even though I did not start a paid session?
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