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Asset Store (Customers)

  • What does ‘Multi Entity’ & ‘Single Entity’ mean?
  • Why is my Asset Store payment failing?
  • How do I download an asset?
  • How do I request a refund on an asset?
  • I see an error message when requesting a refund for my asset. Why?
  • My Asset Store refund request is 'Pending'. What does this mean?
  • What is the Asset Store refund policy?
  • I redeemed my Humble Bundle voucher, but I can't see my assets.
  • I have not received an invoice for my purchase. Why?
  • How do I purchase additional Asset seats for my Organization?
  • How do I revoke Asset seats?
  • How do I search for Asset purchases made by my Organization?
  • How do I assign asset seats?
  • How do I manage Asset Store credits in my Unity Organization?
  • How can I switch Unity Organizations before making an Asset Store purchase?
  • How do I make purchase requests in the Asset Store?
  • How do I create Asset Store credit codes for my employees to use?
  • I am getting errors in the console when importing an Asset
  • What do I do when a publisher does not contact me back or provide support?
  • How can I contact the developer of an asset?
  • Can I redistribute assets that I’ve licensed?
  • Can I use Asset licenses that I purchase for my freelance development work?
  • What is the Unity Asset Store and how do I purchase Assets?
  • Can I use assets from the Asset Store in my commercial game?
  • Can I purchase an asset via bank transfer?
  • How do I purchase a voucher for the Asset Store?
  • How do I redeem an Asset Store voucher?
  • A package I want to purchase on the Asset Store says ‘Extension Asset: One license required for each individual user’ under the ‘License’ section. What does this mean?
  • How do I update my purchased assets?
  • When I click ‘Open in Unity’, my Asset does not download.
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