What will change in 2022/2023 for Furioos? What Support Is Provided?

We want to thank you for the trust, passion and loyalty you have for the Furioos platform.
Equally important is the feedback on the platform and the future direction of the platform, which is why we’ve decided that the best move for our customers is to significantly reduce the price of Furioos by several multiples per hour, while simultaneously pursuing an effort to increase the number of concurrent users from thousands of people to tens of thousands.

To achieve these goals, we are shifting our focus to an intensive R&D phase, and as a result you will see some changes to how Furioos can be purchased and the type of support we offer customers.
Starting September 1, 2022, Furioos can only be purchased via our website with a credit card.

Our support team will continue to help with critical bugs on the Furioos platform; however, we will no longer be able to accommodate specific feature requests or answer questions that do not directly concern the use of Furioos’ platform.

We will prioritize support tickets related to platform stability, server stability and user data security in all regions we support. We will also prioritize requests related to the payment system (billing errors, bugs generating excessive billing etc.)

Until further notice, we will not process support ticket requests regarding information that would be available in the documentation (how to use Furioos, how to set up a reservation, how to use the API and SDK). We will also not provide premium support for configuring the platform, nor for developing specific features.

Finally, we cannot provide support for applications hosted on Furioos. Please make sure that they work properly on your local machines and that they are optimized enough to run properly on the hardware we provide.

We’re excited about this new phase of Furioos and know that these changes will result in a better product and overall service in the long run.